Job Description

PURPOSE:

The purpose of this position is to provide administrative assistance, account and production support for website design and digital projects on a daily basis. The Account Coordinator provides support directly to the Account Team helping to manage timelines, gather requirements, and ensure the successful delivery of digital and website design projects.

Our core principles of Mastery, Chemistry and Delivery form the foundation of everything we do and help us measure performance. Mastery is about what we bring to the table; our skills that make us qualified to do what we do. Chemistry is who we are as people and how we interact with our clients and each other; it’s what makes others want to go out of their way to work with us. Delivery is about listening to what our clients want and then delivering on it every time.

MASTERY:

· 1-3 years of experience in an agency environment, preferably supporting digital or website-related projects;

· Support Account team in coordination of website design and development projects from kickoff through launch;

· Familiarity with website design processes, CMS platforms (ie. WordPress) and responsive design principles;

· Strong oral and written communication skills with keen attention to detail;

· Ability to juggle multiple tasks and meet tight deadlines.

· Detail oriented, motivated with excellent follow through skills;

· Proactive and solutions oriented;

· Understands the pace, demands and sense of urgency required in an agency environment;

· Working knowledge of SEO, UX/UI principles is a bonus;

CHEMISTRY:

· Builds exceptional relationships with the account and creative team;

· Communicates with clients and internal team to gather project requirements, assets, and feedback;

· Takes initiative and possesses a strong drive to learn and grow within the organization;

· Collaborates with designers, developers, and content teams to keep projects moving forward;

DELIVERY:

· Track and update project timelines, deliverables, and client communication using our project management tool, Monday.com;

· Help manage revisions and approvals, ensuring all feedback is implemented correctly;

· Author and responsible for the preparation, update and completion of account documents including but not limited to, critical path, contact report, work order, status reports and purchase order requests;

· Quickly and accurately completes a variety of communication materials, including contact reports, memos, letters, presentations, etc.;

· Sources supplier & freelancer quotes and provides accurate specs to provide multiple quote options to the Account Manager or decision maker;

· Supports the Account Manager and other team members on reports and procedures related to the management of the account;

· Manages all internal projects including promotional campaigns and ensures delivery and budgets are met;

· Maintains all folders on the server and ensures all documents within are up to date;

· Performs various administrative ad hoc requests for internal team;

Primary Interactions:

Internal: Daily interaction with cross-functional agency team.

External: Interaction with freelancers and third-party vendors as necessary; Coordination with clients as needed.

We share a series of common values with everyone who works with us and for us.

· We treat everyone with fairness and with consideration. Everyone.

· We believe in good manners.

· We bring an enthusiastic attitude to everything we do. We are optimistic.

· We value listening, exploration and discovery.

· We are authentic and sincere.

· We are loyal.

· We continually strive for improvement: in our work, ourselves, the world.

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