Job Description

Summary

Are you a detail-oriented finance professional looking to take the next step in your career? CoHo Services is seeking a skilled Accounts Payable Agent to join our growing team in Vancouver, Washington. This hybrid position offers the perfect blend of remote and in-office work, allowing you to maintain work-life balance while growing professionally.

Position OverviewAs our AP Agent, you'll play a crucial role in maintaining accurate financial records and ensuring timely payments to our vendors. This position is ideal for someone who thrives on precision, enjoys problem-solving, and wants to work with a dynamic team in the hospitality industry.

• What You'll DoProcess and code invoices with high accuracy
• Manage weekly and monthly check runs
• Handle ACH payments with precision
• Reconcile vendor statements
• Process expense reports and reimbursements
• Maintain organized digital and physical filing systems
• Research and resolve billing discrepancies
• Manage petty cash and related documentation
• What You'll Bring2+ years of accounts payable experience
• Strong Microsoft Office skills, particularly in Excel
• Sharp attention to detail and analytical mindset
• Excellent organizational and time management abilities
• Strong written and verbal communication skills
• Ability to handle multiple company accounts with accuracy
• Self-motivation and team collaboration skills
• Bonus Points ForPrevious experience in the hospitality industry
• Proven track record of process improvement
• Experience with financial software systems
• Background in multi-entity accounting
• Why You'll Love Working HereFlexible hybrid work arrangement (in-office training period required)
• Professional development opportunities
• Collaborative, supportive work environment
• Competitive compensation package

Physical Requirements:

• 6-8 hours: Sitting
• 3-6 hours: Grasping, Reaching
• 1-3 hours: Standing/Walking
• Up to 1 hour: Climbing Stairs, Crouching/Bending/Stooping, Lifting/Carrying (up to 20 lbs.), Pushing/Pulling

Why work for us?

• Competitive Company Benefits for Full Time Employees – 4 Medical plans to choose from through Kaiser Permanente and Aetna, a Dental plan through SunLife Financial, and a Vision plan through SunLife Financial using the VSP network.
• A Retirement plan through the company sponsored 401k plan which includes a company match
• Company paid Life Insurance and Accidental Death and Dismemberment coverage for Full Time Employees
• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!
• At Coho Services, our company culture is built upon five key pillars: balance, communication, collaboration, curiosity, and caring. As a new employee, we invite you to embrace these core values and contribute to the positive, growth-oriented environment we've cultivated.

The Difference You Will Make

We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.

The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.

This is a full time position based in specific provinces in Canada, either: British Colombia, Ontario, or Quebec. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

A Typical Day

• Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community
• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone
• End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines
• Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
• Takes on casework at a degree of severity/complexity under close supervision
• Ability to recognize & assess threatening & risky behaviors
• Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work
• Understands multiple perspectives on a topic or situation
• Able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders with help from management

Combining Efficiency With Quality

• Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution

Your Expertise

• 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms.
• Ability to work weekend days and public holidays required, as well as evening shifts. Your schedule can change to meet business needs
• Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials
• Very good interpersonal and communication skills, both written and spoken, including conflict resolution.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time
• Basic computer literacy, including Apple/Mac OS and Google Suite
• Language proficiency in English, other languages are a plus
• Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Ready to Join Us?If you're passionate about accuracy, enjoy solving problems, and are looking for a role that offers both stability and growth potential, we want to hear from you! Submit your resume and cover letter detailing your accounts payable experience and why you'd be a great fit for our team.

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