Job Description

Administrative Assistant, Member Services (Full-Time, Temporary Summer Student)

Location: Edmonton, AB

Overview:

This position reports directly to the Manager, Plan Administration. The Administrative Assistant, Member Services is responsible for a variety of service and support related duties for ARTA. The primary duty of the Administrative Assistant is to assist the Member Services team in the day-to-day administration of the ARTA Benefit Plans.

This position works Monday to Friday and hours of work are 8:30 a.m. – 4:00 p.m. This is a temporary position with an expected end date of August 31, 2025.

Life at ARTA:

The Alberta Retired Teachers’ Association (ARTA) is a vibrant organization made up of 32,000 retired educators and like-minded professionals and is served by an equally engaged team of staff. Created by teachers, we are an Alberta-based not-for-profit linked by a common purpose – to ensure a healthy, active, engaged, and vibrant lifestyle for our members in their retirement.

Our culture encourages our members and our employees to live an enhanced quality of life. Office perks include a staff wellness program, onsite gym, and continuing learning opportunities. This culminates in a workplace where we can thrive together.

A rapidly growing organization, ARTA provides an environment where individual contribution is expected and teamwork is encouraged, and where our core values are of the utmost importance. If you have a strong passion for making a difference in people’s lives, are a creative team player, and enjoy building strong relationships with those around you, then we invite you to apply to join our exciting organization.

Key Responsibilities:

• Provide support for the Member Services team by performing such duties as:
• Sorting and categorizing member inquiries.
• Responding to member requests for forms and information documents.
• Member account maintenance such as address updates and status changes.
• Providing application and information packages to new and existing members.
• Following up on incomplete member information.
• Update member contact information, maintaining a current database.
• Management of all incoming and outgoing mail, including processing of claim submissions received.
• Maintaining a functional electronic filing system for the central files of ARTA.
• Performing various administrative support functions as requested by the Manager, Plan Administration and the Director, Plan Administration.
• Participate in staff meetings, functions, and events in contribution to the ARTA team.
• Acquire skills and develop competencies related to these duties and responsibilities, in keeping with changes that may occur from time to time.
• Maintain strict confidentiality regarding the affairs of ARTA and its members.
• Perform other reasonable duties as required.

What you will have:

• Previous administrative experience and/or current enrollment in a relevant post-secondary program. Education or experience in data administration is an asset.
• Demonstrated commitment to meeting stakeholder needs in a service-oriented environment.
• Strong interpersonal skills with enthusiasm for building positive relationships in a member-driven context.
• Excellent written and verbal communication abilities.
• High level of attention to detail and accuracy.
• Proven time management and organizational skills.
• Highly reliable, punctual, and able to follow through on tasks independently while contributing to a supportive team environment.
• Computer literacy with the ability to troubleshoot basic technical issues.
• Proficiency with Microsoft Outlook, Microsoft Office Suite, Adobe Acrobat, and document management systems is an asset.
• Experience working in a member service driven environment, with not-for profit organizations, and/or retired populations is considered an asset.

Due to the vulnerable population we serve, employees are encouraged to follow public health recommendations, including staying up to date with vaccinations such as flu and COVID-19. However, vaccination is not a condition of employment.

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