Job Description
POSITION OVERVIEW
The Advisor, Personal Insurance will drive revenue growth by achieving annual sales targets through effective customer management and service strategies. Responsibilities include analyzing risk factors across various policies, overseeing seamless policy renewals, reviewing product terms, identifying cross-selling opportunities, and maintaining high standards in customer information management. Collaborating with internal departments and external stakeholders, the Advisor, Personal Insurance uphold operational excellence and contribute to continuous improvement.
RESPONSIBILITIES:
Sales Management
- Aim to achieve a minimum revenue target of $150,000 annually through effective customer management and sales techniques.
- Develop a comprehensive understanding of the insurance market landscape, staying ahead of industry trends and product offerings.
- Assess and analyze risk factors associated with various insurance policies, particularly in areas such as tenant, homeowner, annual travel, owner-occupied RV, and special event policies.
- Achieves all established retention targets while adhering to Waypoint's standards and underwriting guidelines.
- Manage and maintain a portfolio of customers, ensuring all policies in-force (PIF) counts meet or exceed designated targets.
Customer Service
- Successfully renews policies by thoroughly reviewing current coverages and providing tailored recommendations based on individual customer needs.
- Conducts comprehensive reviews of product terms and conditions, including coverages, limits, and exclusions, to minimize errors and omissions.
- Ensures accurate maintenance of customer information and insurance policy details within relevant systems.
- Processes endorsements, cancellations, and adjustments for insurance policies and additional products/services.
- Utilizes active listening and investigative skills to resolve potential challenges with policy renewals.
- Identifies customer needs, coverage gaps, and cross-selling opportunities to enhance customer protection.
- Issues renewal documents, endorsements, and cancellations for insurance policies and additional products/services.
- Manages payment processing and diligently follows up on outstanding payments.
- Maintains stringent processing standards, ensuring data accuracy, confidentiality, and timeliness.
- Develops and sustains a comprehensive understanding of insurance manuals, best practices, standards, policies, and systems.
- Handle non-complex customer requests efficiently, such as issuing policy copies, providing receipts for payments, and processing payment-related inquiries.
- Provide exceptional customer service to both internal and external stakeholders, addressing inquiries, resolving issues, and offering tailored insurance solutions.
- Executes renewal market assessments according to Waypoint's policies and customer-specific requirements.
Operational Excellence
- Collaborates effectively with all other departments with Waypoint that are applicable, external stakeholders such as underwriting partners, notary, and lawyers.
- Assist team members with administrative tasks, including but not limited to binders, updating client information in EPIC and Applied Rating systems, premium finance changes, and managing the PL centralized mailbox.
- Engage in ongoing training and skill development, ensuring continuous improvement in insurance knowledge and brokerage operations.
- Support departmental projects to ensure efficiencies.
Additional duties and responsibilities may be added during the course of employment.
REQUIREMENTS:
- Minimum of 1 year of Auto Insurance experience.
- Excellent verbal and written communication abilities, with a knack for asking open-ended questions to gather comprehensive risk information from customers.
- Proficiency in navigating insurance policy manuals and wordings to accurately assess coverage and risk factors.
- Strong analytical skills with the ability to solve problems, make informed decisions, and de-escalate situations effectively.
- Detail-oriented and observant nature for conducting policy reviews and identifying necessary updates that are up to date and compliant.
- Proven ability to work independently, take initiative, and continuously seek opportunities for personal and professional growth.
- Adept at building and maintaining positive relationships with customer, colleagues, and external partners.
- Familiarity with administrative tasks in a brokerage setting, including binder management, application processing, and customer communication.
- Ability to efficiently manage multiple tasks and prioritize workload to ensure timely completion of responsibilities.
- Proficiency in using insurance management software such as EPIC and Microsoft Office Suite.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons.
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