Job Description

About Us:

TOOR Hotel, part of JdV by Hyatt, is a lifestyle boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views.

We pride ourselves on delivering a world-class hospitality experience while maintaining a warm and inviting atmosphere that reflects the unique spirit of the city. We are looking for an experienced and dynamic Assistant General Manager to join our leadership team and help us maintain our high standards of excellence.

Position Summary:

The Assistant General Manager will support the General Manager in the daily operations of the hotel, ensuring the highest level of service, guest satisfaction, and profitability. This individual will work closely with department heads to drive operational efficiencies, manage staff, and maintain the hotel's brand standards. The Assistant General Manager will also play an integral role in guest relations, staff development, and strategic planning to help achieve the hotel’s goals and objectives.

Key Responsibilities:

• Operational Management:
• Assist the General Manager in overseeing all hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments. Ensure seamless coordination between departments to deliver an exceptional guest experience.
• Guest Experience:
• Monitor guest satisfaction and actively resolve any concerns or issues to ensure a high level of service quality. Cultivate a positive and engaging environment that encourages repeat business and positive reviews.
• Leadership & Staff Development:
• Supervise, train, and motivate hotel staff, fostering a collaborative and high-performing team. Promote a culture of professionalism, accountability, and respect among employees.
• Financial Management:
• Assist with budgeting, financial forecasting, and cost control to ensure profitability. Monitor labor costs, inventory, and other operational expenses to ensure they align with budgetary goals.
• Sales & Marketing Support:
• Collaborate with the sales and marketing teams to support promotional initiatives and revenue growth. Identify opportunities for improving occupancy rates, increasing ADR, and driving overall revenue.
• Quality Assurance & Compliance:
• Ensure the hotel operates in compliance with all local, provincial, and federal regulations. Maintain the hotel's brand standards and oversee cleanliness, safety, and maintenance inspections.
• Emergency & Crisis Management:
• Serve as the point of contact for any emergency situations, including guest or staff concerns, natural disasters, or security incidents. Manage and direct response protocols.

Qualifications:

• Minimum 3-5 years of experience in hotel management, preferably in an upscale or boutique hotel environment.
• Strong leadership skills with a proven ability to manage, inspire, and mentor a diverse team.
• Excellent communication and interpersonal skills, with a strong focus on guest relations.
• In-depth knowledge of hotel operations, including front desk, housekeeping, and food & beverage services.
• Strong financial acumen, including experience with budgeting, cost control, and financial reporting.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays, as needed.
• A commitment to excellence, hospitality, and ensuring a superior guest experience.

Why Join Us?

• Work in a dynamic, fast-paced environment with a passionate and dedicated team.
• Opportunity to grow and develop within an established and respected brand.
• Competitive salary and benefits package.
• A chance to be part of a premier hotel in the heart of Toronto’s vibrant downtown.

How to Apply:

Interested candidates are invited to submit a resume and cover letter to fiona.ayers@toorhotel.com outlining their qualifications and experience. We thank all applicants for their interest, but only those selected for an interview will be contacted.

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