Job Description

About the Company

Founded in 2020, Pure Carbon Diamonds is an entrepreneurial Canadian startup company that specializes in lab-grown diamonds and lab-grown diamond jewelry. Based in Vancouver, BC, the founders have over 25 years of experience in the industry serving wholesale clients across Canada and the world. We are committed to providing our clients with the highest quality products and services.

About the Role

As a key member of a growing small business you will be relied on to take-on whatever challenges the day brings. Reporting directly to the founders, the key expectation of the role is to focus on supporting the sales functions by fulfilling our product orders in a structured and accurate manner.

Sales Responsibilities

Customer Assistance & Support

• Assist customers online, or over the phone, utilizing email, text, phone calls - whatever method the individual customer prefers.
• Answer product or service-related inquiries.
• Provide recommendations based on customer needs.

Order Processing

• Enter and process sales orders accurately into the system.
• Track orders from start to finish, specifically jewelry orders to ensure accuracy and timeliness.

Lead Management

• Follow up on inbound leads and inquiries.
• Document customer interactions in CRM or sales systems.

Key Account Management

• Generate leads by proactively engaging with current customers.
• Weekly and bi-monthly check-ins with assigned accounts to improve customer service, retention in order to increase sales and orders.
• Build rapport with repeat customers.
• Resolve basic issues or escalate complex problems to senior staff.

Product Knowledge

• Maintain a good understanding of the products or services.
• Communicate key features and benefits effectively.

Sales Reporting

• Log daily sales activity and results.
• Assist in maintaining accurate inventory and sales records.

Fulfillment Responsibilities

Order Picking & Packing

• Select items for customer orders from inventory.
• Pack items securely and according to shipping standards.

Shipping Coordination

• Prepare shipments for carriers (UPS, FedEx, etc.).
• Label packages correctly.
• Track and trace all packages daily to ensure deliveries.

Inventory Management Support

• Perform stock counts and help with restocking.
• Report low inventory or discrepancies.

Returns & Exchanges

• Process returned merchandise according to policy.

Warehouse or Stockroom Maintenance

• Keep work area organized and clean.

Delivery Coordination (if applicable)

• Assist with local deliveries or coordinate with delivery partners.
• Ensure delivery records are updated and accurate.

Qualifications

Pure Carbon is a startup backed by over 25 years of industry experience and relationships. We are focused on attracting people who are self-starters, disciplined, show-up for themselves and for us, and are willing to learn. No task is too big, no task is too small, you treat every challenge as an opportunity. If you are here on time, focused and eager to grow, we’ll have success together and we’ll train you to excel in our industry and a professional sales system. Other minimum requirements are:

• Legally authorized to work in Canada.
• May require a criminal background check.
• Basic computer literacy (Microsoft Office, email, data entry, excel knowledge a plus).
• Clear communication and strong interpersonal skills.
• Attention to detail in order processing and packing.
• Ability to follow instructions and standard procedures.
• Time management and multitasking ability.

This role is in-person at our office in Vancouver.

Compensation

The compensation is commensurate with experience of the candidate.

Benefits: Health/dental benefits package

Vacation: Three weeks Vacation to start; increases to four weeks in year three.

Other:

• Extra days off Christmas/New Years; we typically close for several extra days during December. You will not be required to work and will still be paid.
• Birthday’s off; you will never have to work your birthday!
• Bi-monthly flexible Friday’s during July/August; every other week you get a long weekend!

Application Process

Applicants are to apply by June 30. The process is expected to result in a hire in the near term after a screening interview then a founder in-person interview. Pure Carbon is committed to ensuring that all candidates are considered fairly based on merit. Do not contact any company personnel.

Job Tags

Similar Jobs