Job Description

JOB DESCRIPTION

This position requires an individual who will apply their knowledge of our client products and peripheral devices to support pre-sales validation and post-sales implementation activities at a highly technical level. These activities include application testing and development to find the right hardware and/or software solution, as well as troubleshooting complex support cases. The candidate will be required to perform a wide variety of tasks to help achieve the continuous business growth of the company. Such tasks include product training, creation of support resources as well as technical marketing material.

The candidate must possess strong communication skills, including active listening. Excellent prioritization and customer service abilities are key elements to succeed in this position

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To be considered for this role the successful candidate MUST be Bilingual in English & French

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Requirements

• Bachelor’s degree in an engineering discipline (i.e. Automotive, Mechanical/Electrical Engineer) and/or 1+ year of experience in industrial automation or quality control field preferred. Candidates with business-related or technical degrees would also be considered.

• Bilingualism (French/English) is a MUST for this role

Responsibilities

Principal duties and tasks:

• Provide support on our product offering for our sales team as well as customers. Technical support shall be provided remotely or on-site as required.

• Log all customer and sales support interactions in a CRM and resolve support cases in a timely manner.

• Conduct testing on customer samples to determine the appropriate solution based on the application requirements and report the results.

• Coordinate with our HQ in Japan for research and preparation of new product releases.

• Produce training material and conduct training on products, applications, and competitive information for new or existing members of our sales force.

• Provide training or product demonstrations to existing/potential customers on company premises, at trade shows or on-site as required.

• Continually provide feedback on how Our client's products and services can be improved to enhance our customers’ experience.

• Learn and become proficient with the operation, characteristics, and performance of assigned our client sensor and/or camera products.

• Understand and observe company / department policies and procedures.

• Maintain inventory count and track demonstration equipment to ensure the availability of operational equipment.

• Other duties or projects, as assigned.

Qualifications

• Ability to enter activity information into the CRM and database.

• Ability to organize and prioritize tasks, activities, and projects for timely completion.

• Active listening skill.

• Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts.

• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails.

• Ability to communicate complex ideas in a concise and simple manner.

• High degree of service orientation to actively look for ways to help others.

• Problem solving skill – identify complex problems and review related information to develop and evaluate options and implement solutions.

Summary

Recognized by Forbes - World’s Top 100 as “Most Innovative” company 8 years in a row

• Promote from Within Culture, Our client Hires into Entry-Level only

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