Job Description

Position: Bilingual Credit Representative

Location: Toronto, ON

Welcome to Lactalis Canada – where we take pride in being recognized as one of 2025 GTA's Top Employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we’re proud to say our products grace the shelves of an incredible 94% of Canadian households!

With a 140-year legacy driven by innovation and unwavering quality, we’re seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!

About the opportunity:

The Bilingual Credit Representative is responsible for managing the release of customer orders and collection of payment for an assigned portfolio of accounts. The Credit Representative works closely with the internal stakeholders to maintain the assigned portfolio in “current” status by ensuring that customer inquiries and deductions are actioned and resolved in a timely manner.

The attributes we are looking for:

• Approve and release customer orders, ensuring customers are within terms and credit limit, and contact customers to reach satisfactory resolution on delayed payments prior to releasing orders. Consistent follow-up with internal partners for action and approvals is necessary to drive results.
• Manage assigned accounts receivable portfolio of customers, securing payments on accounts including past due invoices. Perform follow up activities internally and directly with customer to resolve all outstanding invoices in accordance with established timelines. Educate customers on various payment and billing options available to expedite payments.
• Manage high volume of deductions through Dispute Management System, by obtaining and entering the necessary back-ups and supporting documents. Partner with Supply Chain, Customer Service, Pricing, and Sales teams to investigate and validate customer deductions. Resolve all deductions from customer remittances including claims, debits, short payments and invalid deductions.
• Participate in monthly portfolio risk reviews with Supervisor.
• Provide guidance related to payment allocation including follow-up of unresolved debit notes and invoicing disputes.
• Assist management with settlement negotiation by providing account analysis and history data.
• Identify and recommend opportunities for process improvements and end-to-end efficiencies to management to prevent losses to Lactalis.
• Build strong partnerships with internal and external clients and provide a consistent level of customer service.

What you will bring:

• College diploma in Accounting/Finance is an asset.
• Certified Credit Professional Designation or working towards obtaining the designation is an asset.
• At least 2 years of collections and deductions resolution experience is required.
• Experience using a web-based AR application, preferably SAP.
• Excellent verbal and written communication skills
• Strong reconciliation, negotiation and analytical skills
• Strong interpersonal and organizational skills
• Effectively collaborate with cross-functional teams
• Proficient with standard office computer technology including strong proficiency with Lotus Notes, Microsoft Office products such as Excel and Word
• Ability to work in a team environment with minimal supervision
• Accounting skills; able to reconcile the AR sub-ledger to the general ledger.
• Ability to handle multiple priorities and to work with tight deadlines
• High attention to detail and high accuracy
• Bilingual (English and French)

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks :

• A Competitive Base Salary
• A Performance-Based Bonus System
• 4 Weeks of Vacation
• Benefits starting day 1
• A Pension Program with an Employer Match at 100% of up to 6%
• Tuition reimbursement plan of up to $3,000/year
• A Volunteer Day to give back to your community
• Learning and Development opportunities
• A commitment to internal career advancement with potential for international mobility

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.

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