Job Description

Are you passionate about HR, love working with data, and enjoy helping others succeed?

We’re looking for a detail-oriented and service-minded Bilingual HR Operations Specialist to join our dynamic myHR Ops team!

In this role, you’ll be a key player in supporting our HR operations across Canada. You’ll work closely with HRBP’s, managers, and employees to ensure smooth processes, accurate data, and exceptional service.

Location: Aramark Canada Head Office – 5150 Spectrum Way, Suite 200, Mississauga, ON

Work Model: Hybrid (In-office Tues–Thurs, Remote Mon & Fri)

Languages Required: Fluent in French and English (spoken and written)

Why You’ll Love Working Here:

• A collaborative and inclusive team culture
• Opportunities to grow and make a real impact
• A flexible hybrid work model
• Meaningful work that supports employees across Canada

What You’ll Be Doing:

Data & Reporting Excellence

• Work heavily with Excel to manage and analyze large datasets using tools like VLOOKUP, Pivot Tables, IF formulas, filtering, and custom calculations.
• Create and maintain reports that support HR operations, audits, and decision-making.
• Apply critical thinking to identify trends, ensure data accuracy, and solve problems efficiently.

HRIS & Ticket Support

• Use SAP SuccessFactors daily to process employee lifecycle transactions—from onboarding and job changes to terminations.
• Manage inbound HR support tickets from teams across Canada, ensuring timely and accurate responses.
• Collaborate with HR Business Partners (HRBPs) to resolve inquiries and support day-to-day operations.

Project & Process Support

• Contribute to projects related to new hires and acquisitions, ensuring smooth transitions and consistent data handling.
• Maintain and update HR content, workflows, and knowledge articles in the ServiceNow portal.
• Support the HR Operations team with time-sensitive tasks, especially during payroll close periods.

Communication & Documentation

• Prepare and review HR communications, including mass mail merges and French-language content.
• Ensure all documentation is accurate, professional, and aligned with company standards.

Manager & Employee Support

• Provide guidance to managers on HR policies, employment legislation, and best practices.
• Support employee relations by offering tools, resources, and fair, consistent advice.
• Escalate complex or sensitive issues to senior HR leaders when needed.

Confidentiality & Compliance

• Handle sensitive employee and payroll information with the utmost confidentiality.
• Ensure compliance with employment laws across provinces, especially in Quebec.
• Conduct risk assessments and prepare documentation for terminations, including cost calculations and system updates.

Continuous Improvement

• Bring a self-paced, self-managed approach to your work, always looking for ways to improve processes and enhance the employee experience.
• Participate in HR projects and initiatives that drive innovation and efficiency.

What You Bring:

• 1–3 years of experience in an HR support, shared services, or operations role.
• A bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proficient in Microsoft Office, especially Excel (VLOOKUP, Pivot Tables, IF formulas, etc.).
• Comfortable working with HR systems—experience with SAP SuccessFactors is a strong asset.
• Fully bilingual in French and English—you can confidently read, write, and speak in both languages.
• You’re approachable, responsive, and committed to delivering excellent service to employees and managers.
• You thrive in a fast-paced environment, manage your time well, and take initiative without needing constant direction.
• You handle sensitive information with care, maturity, and the highest level of confidentiality.

What We Offer

• Three weeks paid vacation for all new salaried hires.
• Comprehensive healthcare benefits coverage: Get coverage for dental expenses, prescriptions, glasses, massage therapy, and more. No waiting period! Your health and well-being are our priority.
• Self-Directed Pension Plan: enhanced company paid contributions, allowing you to more easily save for your retirement years.
• Aramark's Employee Assistance Plan, providing valuable resources for you & your family, ensuring support when you need it most.
• Employee Resource Groups (ERG’s) Celebrate and support the unique aspects of our diverse employee groups. Join our vibrant ERGs and be part of a community that values you.
• Employee Discounts: Enjoy exclusive discounts on products and services, making your everyday life a little more affordable.
• Educational Assistance: We provide financial support towards formal education, that aligns with your work skills.
• Scholarships for post-secondary education: Children of full-time salaried employees can apply for a 1st year scholarship to any recognized post-secondary institution.
• Growth opportunities and career path planning, suited to your abilities and your goals.
• Strong focus on a safe and healthy work environment.

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