Job Description

Bilingual Insurance Client Service

Full Time / Permanent

Location: Quebec, Remote

Hours of Work: Monday to Friday 8:00am – 6:00pm (35 hours/wk.)

Salary Range : Up to $65K + up to 7% Bonus (50% company and 50 % personal)

Company: Our client provides group life, long term disability, health and dental insurance plans to its members and is dedicated to providing an optimal working environment for its employees.

• Remote - Work from home
• 3 weeks vacation + 4 wellness days +10 sick days +one volunteer
• Industry-leading employer-paid group benefits that start on your first day!
• Dental plan-100%
• Vision plan
• Paramedical
• Drug plan
• Life Insurance
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Opportunities for advancement
• Amazing social events
• Casual dress code policy
• Excellent training
• Family working atmosphere.
• Company provided laptop and mobile device.

Responsibilities

As a member of our Quebec Home & Auto team, your responsibilities will include:

• Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following up to ensure resolution, and making recommendations to management, as required.
• Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Prepares and drafts responses to routine correspondence.
• Processes, rewrites, and remarkets following established new-business guidelines.
• Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
• Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
• Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
• Performs other duties within competence, as assigned.

Qualifications:

• Fully Bilingual English and French (spoken and written)
• AMF license (Must Have)
• Minimum 1 year experience in personal lines automobile and property insurance. (Flexible to see other types of insurance.)
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.

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