Job Description

It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!

About Us:

We are seeking ambitious individuals who share our values and passion for making a positive impact on people's lives around the world. If you are looking for a career that challenges and inspires you, you've come to the right place.

About You:

You have experience working in customer service, retail, or a call center and are interested in building upon your successful track record in sales. You have an outgoing, dynamic personality, and a “can-do” attitude and you love a challenge. You are metrics-oriented, organized, and have a need to win. You are a dedicated, proactive, friendly, and approachable person. You have patience and understanding in difficult situations and can listen and respond to the client’s needs in a way that best represents our company. You are an experienced professional who wants to be part of a tight-knit team and has a passion for providing outstanding customer service and support.

In this role, you’ll get to experience:

• Assist the inbound call center in selling accident and sickness (travel) insurance to new and existing clients, including Canadian and International travelers, students, and expatriates such as diplomats, NGOs, and aid organizations
• Provide information to customers in response to inquiries regarding products and services, converting a high percentage of calls into sales
• Meet established sales targets
• Determine client insurance coverage, calculate premiums,and establish method of payment
• Provide information concerning group and individual insurance packages, the range of risk coverage benefits paid, and other policy features
• Understand customer needs and recommend products accordingly
• Explain product selection rationale to customers and ensure that customers understand eligibility requirements, benefits, exclusions,s and definitions
• Know specific insurance vocabulary and jargon and be able to communicate information in policy wording to customers/proxies
• Track all client information in CRM
• Simultaneously use distinct online systems to process quotes and sales
• Guide customers through the application and confirmation process and send confirmations to customers and/or proxies/affiliates
• Answer other customer inquiries about coverage, emergency assistance, refunds, etc.
• Guide international student policyholders through medical assistance and claims processes, escalating cases where necessary
• Track and file online purchases when assigned or during slow periods
• Track affiliate (student/group/agent) information accordingly in the CRM system
• Understand current product updates/promotions available to clients
• Complete other administrative tasks during slow periods
• Ability to address issues, provide support, and offer information, as needed, to keep customers satisfied and retain business

What you bring:

• High School diploma
• Previous Insurance Industry experience
• Prior customer service experience

Preferred Skills:

• Exceptional verbal and written communication skills (Bilingual French/English preferred).
• Strong listening abilities with a clear and professional telephone voice.
• Ability to handle stressful situations calmly and professionally.
• Friendly, compassionate demeanor with excellent adaptability during change.
• Proficient in computer literacy, including typing and internet navigation.
• Effective multitasking skills.
• A&S or LLQP license (an asset).

What’s in it for you:

• Hybrid work environment
• Excellent health benefits
• Employee assistance program
• Wellness account
• Minimum 3 weeks’ vacation
• Generous sick and flex days
• Opportunities to learn new skills, grow, and move into different roles
• A work environment that embraces diversity and promotes inclusivity.
• Supportive leadership prioritizes your success and cares about your well-being.
• A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.

MSH is an Equal Opportunity Employer

MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions.

Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.

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