Job Description

Bilingual Service Administrator-Safety/Medical Devices-HYBRID

Full-time/Permanent

Location: Mississauga, ON – Hybrid

Hours: 8:30am-5:00pm Monday-Friday

Salary: Up to $60K+5% bonus

Client:

Our client is an international leader in the field of medical and Safety technology. They have been supporting and saving lives for over a century, successfully cultivating core values of intimate customer care and quality, consistent innovation, employee engagement and professionalism.

HIGHLIGHTS:

• Benefits: Medical Dental Vision 100%
• 3 weeks' vacation
• STD, LTD, Life Insurance
• Social Committee, great working environment
• Established a medical technology company

Job Description:

Reporting to the Service Support Supervisor, the Bilingual Service Contracts Coordinator plays a critical role in ensuring the accuracy and integrity of service agreements within SAP. They review existing service contracts, verifying key details such as equipment task lists, equipment numbers, billing plans, and other essential components. Contracts are thoroughly and accurately updated to reflect the most current information, ensuring alignment with client expectations and business requirements. This role requires close collaboration with multiple stakeholders, including the service support team, sales team, marketing team, and SAP Key Users.

There will be minimal travel by air and vehicle to domestic and international locations for training and/or meetings.

Responsibilities:

• Maintains the Service Contract agreements and applicable administration requirements
• Investigates service invoice discrepancies, initiates crediting or rebilling processes, and ensures contract corrections are accurately executed.
• Possesses a deep understanding of how contract setup impacts service operations, ensuring contracts are structured correctly to enable error-free dispatch creation.
• Manages and updates equipment records, locations, and primary service technicians, ensuring accurate Installed Base data.
• Oversees contract modifications, including equipment swaps, to maintain service integrity and operational efficiency.
• Supports the service support team, answering emails, creating service orders/dispatches.
• Improves operational performance by identifying inefficiencies and implementing targeted solutions to optimize workflows and enhance productivity.

Qualifications:

• Bilingual French and English skills are required - written and verbal.
• Minimum 2-3 years' experience in Customer Service related to the medical device and/or safety industry preferred.
• High School diploma, and College/University degree or completion of a related technical school program.
• SAP experience is preferred Knowledge of CRM, order entry and inventory computer systems
• Required proficiency in Microsoft Office Software including Word, Excel (advanced required), Power Point and Outlook required.
• Must have advanced Excel Skills and Vlookup and Pivot Table experience)
• Strong verbal and written communication skills
• Ability to interact and build professional relationship/network with other team members and departments.
• Strong interpersonal skills and ability to work independently with minimal direction/supervision.
• Proactivity and proficiency in managing time and priorities.
• Attention to details and high level of accuracy.
• Demonstrated problem-solving skills

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