Job Description

As a Customer Service Manager, you will oversee outsourced call centers, manage customer issues, and lead a team to ensure exceptional service. You'll collaborate across departments to improve processes and shape customer service offerings, with potential for global impact.

Description

* Oversee outsourced call centers and manage customer service operations.
* Lead and support a small team to resolve customer inquiries and issues.
* Collaborate with cross-functional departments to enhance customer service processes.
* Drive improvements for call centers, repair centers, and overall customer experience.
* Shape new service offerings and support business growth in Japan and beyond.

Profile

* Proven experience in people management within BPO/contact centers.
* Background in the hardware or manufacturing industry.
* Strong problem-solving and customer service skills.
* Ability to manage and optimize customer service operations.
* Experience collaborating with internal teams to improve service delivery.
* Native-level in Japanese and Fluency in English

Job Offer

Salary: Up to 12M JPY + 15% incentive

・ Location: Tokyo 23 wards

・ Work Hours: Monday-Friday, 9 AM - 6 PM (Flexible work arrangement, work from home as much as you want)

Benefits

・ Flexible Work Arrangement: Work from home every day if you wish. Office is available if preferred

・ Welcome Gift: New hires receive the latest product for free and can purchase products at a discounted rate

・ Defined Contribution (DC) Plan: Eligible

・ Paid Holidays:

o First Year - 10 days (depending on start date)

o Second Year - 11 days, increasing by 1 day per year thereafter

o Special Leave - 1 paid holiday for your birthday

・ Summer Vacation: 3 days (available from July to the end of October)

・ Standard Japanese Benefits: Includes transportation allowance, healthcare, pension, and other statutory benefits

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

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