Job Description

Why Work at Hearing Solutions?

At Hearing Solutions , we connect people to the world of sound and help them hear what matters most. As a Call Centre Representative , you will play a key role in delivering exceptional hearing care, being the first point of contact for patients booking appointments. Your friendly voice and professional demeanor will shape the initial experience for new patients and help existing ones maintain their hearing health with regular visits.

This role is ideal for someone with phone sales experience who excels in providing exceptional customer experiences and enjoys making a difference in others’ lives. You’ll be working in a fast-paced call center environment, ensuring efficient scheduling and smooth coordination for our patients.

What’s in it for you?

• Fully Remote Position – Work from the comfort of your home
• Ongoing training to set you up for success
• All necessary computer and phone equipment provided
• Comprehensive benefits, including medical and dental
• Paid vacation days
• Incentive programs and company events/socials
• A positive and supportive work environment focused on growth
• The opportunity to make a meaningful impact in someone's life

What You Will Do

• Make proactive outbound calls to existing and prospective patients to schedule appointments with hearing professionals
• Drive sales by promoting offers, discussing hearing solutions, and scheduling appointments that meet patient needs
• Identify sales opportunities and assess client needs ensuring high service standards are maintained
• Consistently achieve and exceed KPIs and daily performance targets, contributing to team success
• Optimize clinic calendars to maximize appointment availability and efficiency
• Maintain accurate client records in our appointment system

What We Are Looking For

• 1+ years of experience in outbound calling, appointment scheduling, or a high-volume sales environment
• Proven ability to build value in appointments, overcome objections, and foster client trust
• Strong verbal and written communication skills
• Tech-savvy with the ability to quickly learn new tools and systems
• Highly motivated and goal-oriented, with a proven track record of meeting sales targets
• A passion for helping others and making a difference in their lives

As part of our hiring process, we require applicants to complete a 15-minute online assessment.

Please use the following link (copy & paste into your browser) to access and complete the assessment. We recommend taking the assessment in an environment where you can focus and avoid distractions.

Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

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