Job Description

Job Title: Chief Operating Officer (COO)

Location: On-site -Hybrid in Houston

Type: Full-Time

About BigRio :

BigRio is a Digital Transformation consulting firm headquartered in Boston, MA, specializing in data and analytics, custom development, software implementation, data analytics, and machine learning/AI integrations. As a one-stop shop, we deliver cutting-edge and cost-conscious software solutions to clients across various industries. With diverse industry exposure, our teams of data architects, engineers, developers, and consultants tackle complex software and data challenges, providing best-in-class solutions.

About the Role:

BigRio is seeking a results-driven Chief Operating Officer (COO) to join our client’s executive team in the fast-growing genetics and laboratory services sector. The COO will be responsible for scaling operations, leading cross-functional execution, and ensuring excellence in day-to-day business and lab performance.

This role requires proven leadership in operations, HR, supply chain, and revenue cycle management, ideally within healthcare, diagnostics, or life sciences. The COO will work closely with the CEO to align operational strategy with company vision and growth objectives.

Key Responsibilities:

• Lead day-to-day operations across customer services, order processing, delivery and logistics, staffing, and client support.
• Oversee the implementation of company strategy, including hiring, workforce planning, and performance management
• Handle day to day-to-day operations, improve revenue cycle processes—billing, reimbursement, and payer relations
• Direct supply chain operations: procurement, inventory, and vendor management
• Drive process improvements for scalability, quality, and efficiency
• Translate strategic goals into actionable plans across teams
• Ensure regulatory compliance (CLIA, CAP, HIPAA) and quality standards
• Partner with the CEO to align operations with company-wide priorities
• Collaborate with R&D, product, BD, and finance to unify execution
• Build KPIs and dashboards to track performance and outcomes
• Develop and lead a high-performing, accountable operations team

Qualifications:

• 10+ years of senior operations leadership, including 2-3 of COO or VP-level roles
• Background in healthcare, diagnostics, biotech, or genetics industries
• Deep experience in operations, customer support, supply chain, and revenue cycle management
• Track record of scaling infrastructure in growth-stage or mid-sized companies
• Strong financial and P&L management skills
• Collaborative, hands-on leader with a data-driven approach
• Bachelor's degree required; advanced degree (MBA, MPH, etc.) preferred

Equal Opportunity Statement:

BigRio is an equal-opportunity employer committed to creating a diverse and inclusive workplace. We value and promote diversity and prohibit discrimination based on various factors outlined by federal, state, or local laws. All qualified applicants will receive equal consideration for employment.

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