Job Description

The Opportunity:

Our client, a moving and storage company, is a rapidly growing organization expanding its operations across multiple cities in Canada. As the Chief Operating Officer (COO), you will be pivotal in shaping the company’s future by optimizing operational efficiency, driving scalability, and ensuring long-term profitability. This strategic leadership role offers a direct opportunity to influence the company’s continued success and expansion.

We are looking for a dynamic, results-oriented COO who can refine and enhance operational processes while fostering a high-performance culture. The ideal candidate will have a proven track record in managing multi-site operations, successfully growing the business, and opening new locations with a strong record of success. Additionally, they will have expertise in financial oversight and leading teams to achieve exceptional results.

Role Importance:

The COO will have a significant impact on the organization by leading operational improvements, refining processes, and driving profitable growth. Your leadership will be crucial in supporting expansion plans, streamlining operations across multiple locations, and ensuring overall performance remains strong as the company scales. Your leadership will directly affect:

• Operational Scalability: Standardizing and optimizing operational efficiency across multiple locations.
• Financial Performance: Overseeing P&L, managing costs, and driving revenue growth.
• Strategic Expansion: Leading the company’s expansion strategy into new cities with a structured and sustainable approach.
• Team Development: Cultivating a strong leadership team to foster performance and accountability across all branches.

What You Will Be Doing:

• Overseeing Multi-Site Operations: Ensure consistent and efficient operational execution across all locations.
• Scaling and Expanding the Business: Develop and implement the operational playbook for smooth market expansion.
• Financial Oversight & P&L Management: Collaborate with the CFO and Controller to enhance financial performance, manage costs, and increase profitability.
• Process Optimization & Standardization: Create and refine scalable processes that improve service delivery and operational effectiveness.
• Team Leadership & Development: Inspire and manage a team of branch managers and operational leaders to meet goals.
• Technology & Data Utilization: Leverage operational software and key performance metrics for effective decision-making.
• Growth Strategy Implementation: Work closely with the executive team to align on short- and long-term business strategies.

What You Will Need to Succeed:

• Proven Experience in Multi-Site Operations: A strong background in managing multi-location businesses, with specific experience in service-based industries (e.g., logistics, franchising, or similar sectors). A proven track record of successfully opening new locations and driving business growth is essential.
• Strong Financial Acumen: Demonstrated ability to manage P&L, implement cost control measures, and drive revenue growth across multiple locations.
• Leadership & People Management: Skilled in building and inspiring high-performing teams while cultivating a culture of accountability, collaboration, and success.
• Process-Driven Mindset: Experience in developing and refining scalable, repeatable operational systems to improve service delivery, efficiency, and customer experience.
• Entrepreneurial Thinking: Ability to balance strategic vision with hands-on execution, driving both growth and operational efficiency.
• Technological Proficiency: Familiarity with CRM systems, dispatch software, and using data to make informed decisions that drive business results.
• Excellent Communication Skills: Proven ability to effectively communicate and collaborate with executive leadership, branch managers, and teams across all levels of the organization.
• Strong Customer Service Mindset: Ensures customer escalations are handled strategically, not reactively.
• Proactive Problem Solver: Someone who identifies and resolves issues before they escalate, ensuring smooth operations and customer satisfaction.

Why Join Our Client?

• Lead a Growing Organization: Play a crucial role in driving the operational execution and expansion of a rapidly growing company.
• Competitive Compensation: Base salary of $140,000 – $175,000 depending on the candidate’s skills and experiences.
• Comprehensive Benefits: Health and wellness benefits, paid vacation, and free parking.
• A Culture of Excellence: Work in an organization committed to operational excellence, innovation, and continuous improvement.
• Impact & Legacy: Help shape the company's foundation for long-term success and leave a lasting impact.

If you're a hands-on leader with a passion for operational excellence and business growth, we want to hear from you. Apply today to help lead our client's exciting future!

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