Job Description
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Under technical direction, investigates and maintains property claims. Works within specific limits of authority on assignments of technical complexity and coordination. Utilizing claims policies and guidelines, reviews coverages, determines liability and compensability, secures information, arranges property damage appraisals, and negotiates and settles claims.
JOB DESCRIPTION: Essential Duties & Responsibilities - Performs a combination of duties in accordance with departmental guidelines.
- Interprets policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
- Sets activities, reserves and authorizes payments within scope of authority. Ensures issuance of disbursements while managing loss costs and expenses.
- Coordinates and performs investigations and evaluates claims and suits through contact with insureds, claimants, business partners, witnesses and experts. Seeks early resolution opportunities. Identifies files that have potential fraud and refers to SIU.
- Utilizes negotiation skills to develop complex settlement packages.
- Identifies claims with third party recovery potential and coordinates with subrogation/salvage unit.
- Analyzes claims activities. Prepares and presents reports for management. May be responsible for special projects and presentations.
- Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
- May provide guidance and assistance to other claims staff and functional areas.
- Keeps current on provincial/federal regulations and issues as well as industry activity and trends.
- May perform additional duties as assigned.
Skills, Knowledge & Abilities - Solid knowledge of claims and insurance industry theory and practices.
- Demonstrated technical expertise and product specific knowledge.
- Strong interpersonal, communication and negotiation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
- Strong time management skills and ability to prioritize tasks.
- Ability to work independently, managing time and resources to accomplish multiple tasks and meet deadlines.
- Strong analytical and problem solving skills enabling viable alternative solutions.
- Ability to exercise independent judgement and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis.
- Solid knowledge of Microsoft Office Suite as well as other business-related software.
- Ability to adapt to change and value diverse opinions and ideas.
- Ability to fully comprehend claim information; and to further articulate analyses of claims in internal reports.
- Ability to handle claims with a proactive long-term view of business goals and objectives.
Education & Experience
- Bachelor's degree or equivalent experience. Professional designations preferred.
- Typically a minimum three to five years of property claims experience.
At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.
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