Job Description

Lead strategic initiatives in ensuring the reliability, scalability, and performance of our cloud infrastructure and applications. This advanced role requires mastery in cloud technologies, strategic planning, and incident management to drive innovative solutions and operational excellence.

As a Cloud Site Reliability Engineer (CSRE), you will influence the direction of cloud reliability strategies, mentor junior engineers, and lead significant projects that have a broad organizational impact. This position reports directly to the VP of Cloud Services and requires a proactive, collaborative mindset to achieve operational and strategic objectives.

Responsibilities

• Lead and manage the resolution of complex technical issues involving our client's products and Azure cloud environment.
• Design and implement strategic operational enhancements to improve resiliency and system reliability.
• Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and drive initiatives to reduce error recurrence.
• Represent the organization in external client escalation calls, providing expert guidance and solutions.
• Architect and optimize cloud infrastructure for high performance, scalability, and cost-effectiveness.
• Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift.
• Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution.
• Develop and execute automation strategies to streamline operational workflows and incident responses.
• Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies.
• Mentor and coach junior engineers, fostering a culture of continuous learning and innovation.
• Drive strategic initiatives, collaborating with cross-functional teams to achieve organizational objectives.

Must Have

• Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred).
• 12+ years of experience in cloud support, operations, or a related role.
• Advanced expertise in Microsoft Azure (preferred) or equivalent cloud platforms.
• Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift.
• Proven leadership in managing automated deployment pipelines, including Azure DevOps.
• Mastery in enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools.
• Advanced scripting skills with PowerShell, Python, or similar languages.
• Extensive experience in incident management and defining SLAs for global production environments.
• In-depth knowledge of database management, particularly PostgreSQL.

Nice to Have

• Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert).
• Experience with ITSM tools and processes (e.g., ServiceNow).
• Comprehensive understanding of security and compliance in cloud environments.

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