Compliance Coordinator Job at Expeditors, 東京都 港区

MmRMRjR5eFpFclBValpqUjAzODUwZEg4d1E9PQ==
  • Expeditors
  • 東京都 港区

Job Description



“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 19,000 trained professionals
  • 350+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description



The Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations. Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment.

Key Responsibilities:

  • Build customer relationship and provide excellent customer service, understanding their needs and goals 
  • Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
  • Monitor and manage ticketing system for customs compliance requests and resolve quickly
  • Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements 
  • Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed
  • Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain 
  • Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations
  • Advise customers on import and export restrictions and customs related matters
  • Responsible for daily tracking of operational metrics and meeting SLAs
  • Quickly escalate issues and keep management up-to-date with work orders and other items as needed
  • Identify gaps in current processes and procedures and suggest opportunities for improvement
  • Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes

Qualifications

  • Bachelor's degree or equivalent working experience
  • 1-3 years related experience in customs compliance operations, import or export operations preferred
  • US Customs Brokerage License, IATA/FIATA preferred
  • Understanding of international trade and customs regulations, incoterms and impacts to supply chain
  • Knowledge of international air, and ocean transport logistics processes 
  • Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 
  • Risk sensitive, recognizes when problems arise or are likely to arise 
  • Excellent communication and interpersonal skills
  • Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
  • Time management, resource management, attention to detail, and persuasion skills needed
  • Travel less than 10%

Additional Information



English written & spoken proficiency required

Reports onsite to location

Job Tags

Similar Jobs

Clove

Art Director Job at Clove

 ...both by expanding into additional channels and expanding product lines. THE ROLE Were looking for a strategic and creative Art Director to bring our brand to life through bold, thoughtful, and beautifully executed visual content. From campaign photography and... 

Amazon Japan G.K.

Marketing Manager, Amazon Music Job at Amazon Japan G.K.

DESCRIPTION Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts to concert livestreams, Amazon Music is innovatin... 

Community Fire Prevention

Service Sprinkler Fitter Job at Community Fire Prevention

 ...experience: Journeymen Sprinkler Fitting ticket. Minimum of 5 years experience installing and servicing sprinkler systems and associated piping. Great Customer Service Skills. Ability to work well independently and as part of a team. Detail oriented and comfortable... 

Centre De Services Scolaire De L'Estuaire

Conseiller pédagogique/conseillère pédagogique Job at Centre De Services Scolaire De L'Estuaire

 ...Description de l'entreprise Organisme public vou lducation, lapprentissage et au dveloppement des comptences, le Centre de servicesscolaire de lEstuaire couvre le territoire ouest de la Cte-Nord, soit de Tadoussac Baie-Trinit. Il dploie ses services sur ce... 

会社名非公開

Ocean IMPORT Customer Service and Operations! Job at 会社名非公開

We are seeking a dedicated Ocean Import Customer Service and Operations representative to contribute to our Transport ...  ...iently. * Coordinate and communicate with clients and internal teams for seamless operations. * Ensure documentation...