Job Description

社名
社名非公開

職種
ITプロジェクトマネージャー

業務内容
職務内容Job descriptionWe need an experienced manager to drive our CRM roadmap, including call center automation. We use only cloud services like Salesforce, Genesys and AWS to deliver solutions to our stakeholders in Life and General Insurance.■ Define and realize Domain Road map aligned with Customer Journey Map・ Own the Product vision with Product Leaders in Contact Center division.・ Meet the users to learn, to empathize, to collect data to understand how toalign Business Strategy with their needs.・ Draw up Product Roadmap in alignment with Business Strategy in cooperation with Product Leaders and other domains/squads.■ Validate Solutions・ Explore solutions that meet business requirements from IT viewpoint(aligned with IT Strategy) in cooperation with Tribe Architect, Development/ Test/ Operations Managers.■ Prioritize Release Contents・ For each initiative, prioritize release contents with Product Leader.■ Manage Status, Risks and Problems・ Create and update domain release reports and share status monthly including risks/ problems/ issues identification.・ Report to Category Steward and Product Official Committee.・ Work with squads to plan and execute delivery based on initiative prioritization■ Make Resource Planning・ Secure and manage resources in Product App roach Structure in cooperation with Tribe Architect, Development/ Test/ Operations Managers.■ Manage Product Budget・ Create a consumption plan and execute it based on Product Backlog list within the budget of Product Approach.■ Conduct Retrospective・ Collect lessons learned from members of Product Approach Structure and stakeholders from business department and share in Product Community.

求められる経験
・Ability to perform what is written in "Job Description" Mandatory
・ Experience leading IT delivery
Nice to have
・ Experience with Salesforce and Genesys
・ Experience with call center operational efficiency projects
・ People management skills to ensure organizational efficiency of the function is maintained
Team members are located in Tokyo and Sapporo office
・ Strategically thinking / Systems thinking
・ Change leadership
・ Coaching skill
・ English skill (business level) 、 Japanese skill (business level) 
Mandatory
・ IT デリバリーをリードした経験
Nice to have
・ Salesforce 、 Genesys に関する経験
・コールセンターの業務効率化のプロジェクト経験
・組織の効率性を維持するためのピープルマネジメント能力
（チームメンバーは白金と札幌に在籍
・戦略的思考／システム思考
・チェンジ・リーダーシップ
・コーチングスキル
・コーチングスキル ・英語スキル（ビジネスレベル）、日本語スキル（ビジネスレベル）・英語スキル（ビジネスレベル）、日本語スキル（ビジネスレベル）

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収1,200 ～ 1,400万円

賞与
Yes
雇用期間
期間の定めなし

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