Our client is a top global freight forwarder based in Japan. They have around 1,000 staff and are very profitable. This role has strong career development capabilities
You will support customers by providing helpful information, answering questions, and addressing complaints. Using your strong market knowledge, you will provide front-line support to ensure customer satisfaction with our products, services, and features.
Drive customer engagement , satisfaction , retention , and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
Establish and strengthen operational relationships with customer contacts through daily interactions, regular care visits, and proactive advising and consulting to enhance customer satisfaction.
Qualify customer inquiries, provide quotations within the designated price range, and follow up to ensure quotations are accepted and closed.
Support customer onboarding by aligning with working instructions, ensuring customer requirements are transferred into KN systems, along with the initial customer order.
Qualify and input customer orders into the operational execution process.
Collaborate with Finance to adjust credit limits based on daily business developments and coordinate actions when challenges arise.
Document, resolve, and analyze all complaints, identifying, sharing, and eliminating root causes.
Create, review, and refine customer reports.
Ensure delivery against all financial targets and strategic objectives.
Your focus on customer and stakeholder relationships, along with strong time management skills, will be key to your success.
お客様に有益な情報を提供し、質問に答え、苦情に対応することでサポートします。市場に関する豊富な知識を活かし、製品、サービス、機能に対するお客様の満足を確保するために、最前線でサポートを提供します。
お客様のエンゲージメント 、 満足度 、 維持 、および 再活性化 を、フィールドセールスやオペレーショナルケアセンター（OCC）と密接に連携して推進します。
お客様との日々のやり取りを通じて、強固な信頼関係を築き、定期的なケア訪問を行い、積極的にアドバイスやコンサルティングを行い、満足度を高めます。
お客様からの問い合わせを精査し、価格範囲に基づいた見積もりを提供し、見積もりが承認されるまでフォローアップします。
お客様のオンボーディングをサポートし、顧客の要件をKNシステムに組み込んで、最初の注文がスムーズに進行するようにします。
お客様の注文をオペレーショナルプロセスに正確に入力し、実行をサポートします。
ファイナンス部門 と連携し、日々のビジネス開発に基づいてクレジット限度を調整し、問題が発生した場合には対応策を調整します。
すべての苦情を文書化し、解決し、分析を行い、根本原因を特定・共有し、それを排除します。
顧客レポートを作成・見直し・改善します。
すべての財務目標と戦略的目標に対して確実に配達を行います。
お客様との関係性を大切にし、優れたタイムマネジメントスキルを持つことが、成功への鍵となります。
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