Job Description
In this customer service role, you will support clients by providing timely, accurate information related to products, orders, and logistics. You'll collaborate closely with internal teams to ensure a smooth and professional experience for veterinary and healthcare partners. The position combines strong communication skills with attention to detail in a fast-paced, mission-driven environment.
Description
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Order Management: Process and monitor customer orders accurately from entry to delivery, ensuring timely fulfillment and compliance with internal procedures.
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Customer Support: Provide prompt and professional assistance to clients regarding product inquiries, shipment status, and after-sales service.
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Logistics Coordination: Liaise with supply chain, logistics, and warehouse teams to ensure smooth delivery operations and resolve any issues proactively.
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Issue Resolution: Handle complaints or concerns efficiently, offering solutions that align with company policies while maintaining customer satisfaction.
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Documentation & Reporting: Maintain accurate records of customer interactions, orders, and feedback to support continuous improvement efforts.
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Cross-Functional Collaboration: Work closely with sales, technical, and regulatory teams to provide cohesive support and ensure a seamless customer experience.
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System Management: Use ERP and CRM systems to track orders, manage client data, and support reporting needs.
Profile
The successful candidate is a detail-oriented and proactive professional with strong communication skills and a customer-focused mindset. They excel at managing multiple tasks in a fast-paced environment and bring experience in order processing, logistics coordination, or client support-ideally within the pharmaceutical, biotech, or veterinary sectors. Proficiency in ERP/CRM systems and the ability to collaborate effectively across departments are essential, along with a commitment to delivering high-quality service with professionalism and care.
Job Offer
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Meaningful Work: The opportunity to contribute to a mission-driven organization focused on improving global health through innovation in vaccines and diagnostics.
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Career Development: Access to continuous training, learning programs, and opportunities for internal mobility within a growing, international company.
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Collaborative Culture: A supportive work environment that values teamwork, initiative, and cross-functional collaboration.
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Job Stability: Long-term career prospects in a company with consistent growth and investment in R&D and infrastructure.
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Competitive Compensation: A market-aligned salary with benefits that may include health insurance, meal allowances, and performance-related bonuses.
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Modern Workplace: Access to up-to-date technology, tools, and facilities designed to support productivity and employee well-being.
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