Job Description

A Customer Service & Logistics Specialist ensures timely and accurate order processing, delivery coordination, and customer support while managing logistics operations to uphold the company's mission of saving lives. This role involves problem-solving, cross-functional collaboration, and contributing to the efficient distribution of life-saving medical products globally.

Description

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Customer Support

* Handling customer inquiries related to orders, products, and services.
* Ensuring timely and accurate communication to address concerns and provide solutions.
* Building strong relationships with clients, including healthcare professionals, institutions, and distributors.

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Order Processing and Management

* Managing end-to-end order fulfillment, including order entry, updates, and tracking.
* Coordinating with internal teams like sales, production, and finance to ensure smooth operations.

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Logistics Coordination

* Ensuring on-time delivery of products by collaborating with shipping and logistics providers.
* Monitoring inventory levels and coordinating with warehouse teams to fulfill orders.
* Managing import/export documentation and compliance with regulations.

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Problem-Solving

* Proactively addressing delivery issues, delays, or product returns.
* Handling escalations and finding resolutions that align with company policies and customer satisfaction.

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Process Improvement

* Identifying inefficiencies in order management or logistics and suggesting enhancements.
* Utilizing tools and systems to streamline processes, such as ERP or CRM software.

Profile

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Customer Service Skills

* Strong interpersonal and communication abilities to handle diverse customer needs.

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Logistics Knowledge

* Familiarity with supply chain processes, shipping terms, and documentation.

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Technical Proficiency

* Experience with ERP systems (e.g., SAP) or CRM tools, as well as proficiency in Excel and other office applications.

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Problem-Solving Abilities

* Quick thinking and adaptability to resolve issues efficiently.

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Attention to Detail

* Accurate order entry and tracking are critical for seamless operations.

Job Offer

Growth Opportunities

* This role provides a strong foundation for moving into leadership roles in customer service, logistics, or operations management.
* Exposure to the company's mission and innovative products can also open doors to specialized roles within the healthcare technology field.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Saki Kanematsu at +81 3 6832 8904.

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