Job Description
A Customer Service & Logistics Specialist ensures timely and accurate order processing, delivery coordination, and customer support while managing logistics operations to uphold the company's mission of saving lives. This role involves problem-solving, cross-functional collaboration, and contributing to the efficient distribution of life-saving medical products globally.
Description
1
Customer Support
* Handling customer inquiries related to orders, products, and services.
* Ensuring timely and accurate communication to address concerns and provide solutions.
* Building strong relationships with clients, including healthcare professionals, institutions, and distributors.
*
Order Processing and Management
* Managing end-to-end order fulfillment, including order entry, updates, and tracking.
* Coordinating with internal teams like sales, production, and finance to ensure smooth operations.
*
Logistics Coordination
* Ensuring on-time delivery of products by collaborating with shipping and logistics providers.
* Monitoring inventory levels and coordinating with warehouse teams to fulfill orders.
* Managing import/export documentation and compliance with regulations.
*
Problem-Solving
* Proactively addressing delivery issues, delays, or product returns.
* Handling escalations and finding resolutions that align with company policies and customer satisfaction.
*
Process Improvement
* Identifying inefficiencies in order management or logistics and suggesting enhancements.
* Utilizing tools and systems to streamline processes, such as ERP or CRM software.
Profile
*
Customer Service Skills
* Strong interpersonal and communication abilities to handle diverse customer needs.
*
Logistics Knowledge
* Familiarity with supply chain processes, shipping terms, and documentation.
*
Technical Proficiency
* Experience with ERP systems (e.g., SAP) or CRM tools, as well as proficiency in Excel and other office applications.
*
Problem-Solving Abilities
* Quick thinking and adaptability to resolve issues efficiently.
*
Attention to Detail
* Accurate order entry and tracking are critical for seamless operations.
Job Offer
Growth Opportunities
* This role provides a strong foundation for moving into leadership roles in customer service, logistics, or operations management.
* Exposure to the company's mission and innovative products can also open doors to specialized roles within the healthcare technology field.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Saki Kanematsu at +81 3 6832 8904.
Job Tags