Full job description
As a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
Issue Resolution: Diagnose and resolve customer issues effectively, ensuring timely follow-up and resolution.
Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and support.
Documentation: Record customer interactions and feedback in the customer relationship management (CRM) system.
Collaboration: Work closely with other departments (e.g., sales, technical support) to resolve complex issues and improve processes.
Feedback: Collect and report customer feedback to help improve products and services.
Training: Participate in training programs to enhance product knowledge and customer service skills.
Qualifications:
Education: High school diploma or equivalent; degree preferred.
Experience: Previous experience in customer service or support is a plus.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other relevant tools.
Ability to work independently and as part of a team.
Attributes: Empathetic, patient, and able to manage stressful situations calmly.
Work Environment:
May work in an office setting or remotely, depending on company policies.
Flexible hours may be required to accommodate customer needs.
Job Types: Full-time, part time
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