Job Description

Job Opportunity: Automotive Call Center Operator & Appointment Coordinator

Are you a motivated, customer-focused individual with a passion for the automotive industry? Ready to kickstart your career in a fast-paced, growth-driven environment? Summit Recruiting is partnering with Instant Cash Offer to bring you an exciting entry-level opportunity in their Vehicle Acquisition Center!

As an Automotive Call Center Operator and Appointment Coordinator , you'll be at the heart of an innovative company that’s transforming how customers sell or trade in their vehicles. This is the perfect role for someone with a sales mindset who thrives in customer service and wants to take the next step in their career while learning the ropes of the automotive industry.

Key Responsibilities:

• Call Handling : You’ll engage with customers through inbound and outbound calls, helping them understand the vehicle acquisition process, trade-in values, and current promotions.
• Appointment Scheduling : Be the mastermind behind scheduling and coordinating appointments for vehicle acquisitions, ensuring customers’ needs are met and appointments run smoothly.
• Customer Service : Make a positive impact by addressing customer inquiries, providing exceptional service, and resolving any issues that arise.
• Lead Management : Keep customer records up-to-date in the CRM, track leads, and generate daily, weekly, and monthly reports to ensure optimal follow-up.
• Communication & Coordination : Work closely with acquisition specialists and managers to streamline the acquisition process, update customers, and ensure timely inspections and appraisals.
• Sales Support : Help promote additional services, current promotions, and assist with follow-up on leads, all while achieving acquisition targets.

What We're Looking For:

• Education & Experience : High school diploma or equivalent required (Associate's or Bachelor's degree preferred). Previous experience in customer service or a sales environment is a big plus!
• Skills : Excellent communication skills (both verbal and written), strong organizational abilities, and proficiency in CRM software and scheduling tools.
• Personality : A customer-centric attitude, the ability to multitask efficiently, and a desire to grow within a sales-driven, fast-paced environment.
• Automotive Knowledge : While not required, any familiarity with automotive products and the vehicle acquisition process will help set you up for success!

Why Join Us?

• Career Growth : This is an entry-level role designed for someone eager to develop their career in the automotive industry. You’ll have the opportunity to learn, grow, and take on new challenges!
• Dynamic Environment : Work with a supportive team in a fast-paced, exciting space that encourages innovation and professional development.
• Impactful Work : Help customers through the vehicle acquisition process and be part of a team that’s driving the future of automotive transactions.

To Apply:

Ready to jumpstart your career? Submit your resume and cover letter detailing your relevant experience to tatiana@summitrecruiting.co today!

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