Job Description

The Kativik Regional Government (KRG), a supramunicipal body with jurisdiction over the territory of Québec located north of the 55th parallel, is looking for an energetic and motivated individual to work in the capacity of:

CUSTOMER SERVICE REPRESENTATIVE TIER 2

(PERMANENT - FULL-TIME POSITION)

Reporting to the Network Operations Coordinator and working closely with the other employees of the Tamaani section, the Customer Service Representative Tier 2 assists the Customer Service team and provides “level 2+” support on network-related issues. The duties and responsibilities of the Customer Service Representative Tier 2 are but not limited to:

• Monitor all network traffic segments and address potential issues stemming from changing patterns;
• Assist Customer Service team and provide “level 2+” support on network related issues;
• Assist customers with internet access, web streaming and web conferencing issues, applications, and projects;
• Ensure proper documentation of all systems related to network activities and infrastructure;
• Assist with the management of the Internet service billing system;
• Assist Tamaani Internet customers with web streaming and web conferencing applications and projects.
• Work with resources within KRG and/or with outside contractors as required;
• Advise the Senior Network Administrator, Coordinator, and Assistant Director on major issues, infrastructure changes, and future requirements;
• Perform any other tasks as requested by the supervisor.

REQUIREMENTS :

• College level diploma in technology or 2 years of experience in a related field is an asset;
• Good oral and written communication skills in at least two (2) of the following languages: Inuktitut, English, French;
• Prior experience working with wireless networking (both the software and physical aspects of RF networking);
• Strong troubleshooting skills and the ability to resolve unforeseen network problems;
• Ability to transfer his/her knowledge to others;
• Strong focus on customer service-oriented personality;
• Good verbal and written communication skills;

Place of work: Kuujjuaq, Quebec

Salary: Minimum $45, 942 and maximum $77, 337 annually

Benefits:

Cost-of-living differential: minimum $8 500 annually;

Food allowance: minimum $4 216 annually;

Annual leave trips: maximum of 3 per person annually

Simplified Pension Plan: 6,25% employer, 4% employee;

Group Insurance;

Vacation: 20 days/year;

Statutory Holidays: 20 days including 10 days during Christmas.

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