ナナメウエについて/About nanameue, Inc.
私たちは「つながりを科学する」というミッションを掲げ、Web3×SNS領域に挑戦している多国籍ITベンチャーです。2013年5月に創業、SNSを中心に様々なWebサービスまたはスマホアプリをこれまでプロデュースしています。
日本だけでなくタイにも拠点があり、現在は累計900万登録者数を誇る同世代 ×趣味趣向でつながるバーチャルワールド”Yay!”を手掛けています。
創業当初から現在に至るまで世界各国から採用しており、日本やタイ、マレーシア、スペイン、オーストラリア出身などのメンバーが活躍しています。また、多国籍なメンバーが活躍できるように社内共用語は英語です。
私たちは、誰もが素を出せ、他人に寛容なバーチャル空間の居場所をすべての人に提供することを目指しています。
At nanameue, Inc., our focus is to connect people through social media. nanameue, Inc started in May of 2013 with roots in Japan and Thailand. With growing teams, nanameue, Inc. has built one of Japan’s top chat applications with over 9+ Million users. We are venturing into Web3xSNS with a mission to “Building Community with Science”.
Having a global mindset, nanameue, Inc is built with people from a variety of different cultures from Japan, Thailand, Malaysia, Spain, and Australia to name a few. To maintain the global culture, our company language is English and we continue to welcome new members from all over the world.
Our goal is to build a virtual space where everyone can have their presence as themselves and welcome everyone as they are.
お任せする仕事内容
バーチャルワールド"Yay!"というSNSを利用したユーザーのサポート全般
ユーザーが安心してSNSを楽しめるような丁寧なサポート（チャットツールを用いて）
必要に応じた業務フローの改善
イベントの企画等
仕事の度合いに合わせて、安心安全なコミュニティ作りに欠かせない様々な業務内容をお任せしていきます。
RESPONSIBILITIES
Providing outstanding customer service to our Virtual World of Yay! users
Evolve and optimize customer service workflow to ensure quick and high satisfaction response to customers
Assist the team as needed
Event Planning
IT業界でのカスタマーサポート経験：1年以上
日本語：ネイティブレベル
英語：日常会話レベル以上
スマホアプリのマニュアルでのテスト経験
SlackやJiraなどのITツールを用いた勤務経験
SNS及びweb3に関連する知識や興味関心があること
シフト制：週休2日制：勤務時間(10時 - 19時) ※前月にチーム間で調整しながらシフトを決めま
1+ year experience in customer support in tech field
Fluent Japanese and English
Experience with Mobile Application testing
Experience in using office tools such as Slack, Jira, etc.
Knowledge or interest in learning of SNS & web3
Shift Work: 5 days a week; 10:00-19:00 Monday to Sunday (2 days off, to be scheduled with the team and will change monthly as needed with the team)
Benefits
Competitive salary and performance based bonus plus standard social security insurance
Flexible working hours and some WFH (core time 11:00~15:00)
Holidays: Annual leave, Summer as well as Winter Holidays, Childcare and Family care leave, etc. (Will be adjusted as per shift)
Support in buying the needed items to make your work easier: applications, large monitor even a good chair (unfortunately, pajamas not included; though, we are trying to get it approved soon)
Transportation allowance OR if you live near the office, we will give you 20,000 JPY monthly towards your rent
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