Job Description

The Offer

• Work alongside & learn from best in class talent
• Join a well known brand within IT Services
• Excellent career development opportunities

The Job

Responsibilities:

• Provide touch support for data center equipment including servers, backup systems, storage devices, and network equipment.
• Perform hands-on tasks such as inventory capture, logistics support, portable storage media management, shipping/receiving, and asset tagging/barcoding.
• Coordinate with hardware vendors for replacements and facilitate restoration time during business hours.
• Conduct visual inspections and fault isolation for third-party equipment.
• Assist in diagnosing and resolving system-related issues, coordinating with third-party vendors when necessary.
• Rack, stack, install, and decommission equipment as requested.
• Conduct network cable testing, patching, and end-to-end network patching.
• Provide after-hours support for critical network upgrades and maintenance.
• Participate in disaster recovery testing and maintain timely communication on issue status and resolution.
• Update tickets for all reported incidents and troubleshoot network connectivity issues using diagnostic tools.
• Provide project-based support as requested by clients.
• Conduct annual audits of offsite tape storage vendors' inventory.
• Prepare and manage media for off-site storage and transfer as requested by clients.
• Log and track physical storage media in tape tracking systems.
• Manage inventory, insertion, collection, and reconciliation of tapes in storage libraries.
• Follow structured cabling best practices including clean routing and labeling of cables.

The Profile

Requirements:

• Business Level English and Japanese (N3 Minimum) to effectively liaise with the stakeholders of the region
• Experience in data center operations and equipment maintenance.
• Knowledge of network infrastructure and troubleshooting methodologies.
• Familiarity with inventory management and logistics procedures.
• Ability to work independently and in a team environment.
• Strong communication and customer service skills.
• Flexibility to provide after-hours support and onsite presence within 4 hours when needed.
• Note: Training and guidance will be provided as necessary.

The Employer

Our client is a global Information Technology and Services Company offering all sorts of web and mobile application design & development, Salesforce & SAP enterprise solutions.

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