Job Description

Stefanini Group is looking for a Deskside Technician for a globally recognized company!

For quick apply, please reach out to Franchesca Ignacio

Email: Franchesca.Ignacio@stefanini.com

Technical Support: Provide hands-on technical support for desktops, laptops, printers, and other peripherals to ensure optimal performance and user satisfaction.

• Issue Diagnosis and Resolution: Diagnose and troubleshoot hardware and software issues, utilizing problem-solving skills to implement effective solutions in a timely manner.
• Installation and Configuration: Install, configure, and set up new hardware and software for end-users, ensuring all devices are operational and meet company standards.
• User Account Management: Assist with the creation, modification, and deactivation of user accounts, managing access rights and permissions in accordance with company policies.
• Onsite Support: Respond to and resolve Tier 2 and Tier 3 support requests that require physical presence, collaborating with other IT teams as necessary to ensure timely resolution.
• Inventory Management: Maintain accurate records of hardware and software inventory, including tracking equipment usage and changes in configuration.
• Stock Management: Oversee the inventory of IT equipment, including desktops, laptops, peripherals, and accessories. Maintain accurate records of stock levels, manage requisitions, and ensure timely replenishment of supplies.
• Equipment Maintenance: Conduct regular maintenance and upgrades on desktop and laptop hardware, including replacing faulty components and performing system updates.
• Vendor Coordination: Liaise with third-party vendors and service providers to facilitate hardware repairs, software installations, and troubleshooting as needed.
• Documentation: Maintain accurate records of support incidents, resolutions, and equipment inventory to support efficient IT operations and knowledge sharing.
• Move, Add, Change (IMAC) Management: Execute IMAC requests by managing the relocation, installation, and configuration of workstations and peripherals as required.
• Training and Support: Provide end-user training and support for new technologies and applications, helping users maximize their productivity
• Audio/Visual Support: Assist with the setup and troubleshooting of audio/visual equipment and video conferencing tools to ensure successful meetings and presentations.

Job Requirements

· ITIL V3 Foundation Certification (recommended),

· Microsoft Operating System / Office Certification(s) will be an asset,

· Advanced MS Office 365 skills,

· Scripting, coding skill will be considered an advantage,

· Able to solve simple hardware issues,

· iOS, Android advanced user,

· Basic Networking skills,

· Knowledge of Active Directory, permissions,

· At least 3-5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements,

· Team Player and Analytical Thinking,

· Open and positive personality and ability to manage stress effectively,

· Customer oriented (Service awareness),

· Good interpersonal and communication skills,

· Able to adapt in a fast evolving technology environment and ability to learn,

· Able to assume day to day responsibilities generating specific deliverables,

· Relationship-builder, at ease with people and capable of quickly building trust.

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