Job Description

DIRECTOR OF OPERATIONS

LOMA Agency – Toronto/GTA, Canada

Title: Director of Operations

Location: Toronto/GTA

Reports to: Founder & President

About Us:

LOMA Agency provides superior event-marketing management services for ambitious and forward-thinking companies.

Proudly woman-owned, our core strength is our people; a diverse team of industry experts who understand that the best events are about more than throwing a great party – they are opportunities to build brand awareness, generate new business, engage with your customers and prospects and celebrate employee and company milestones. 

As a trusted event partner, we become an extension of our client’s team, creating comprehensive plans that align with their strategic, creative and experiential goals – aiming to deliver exceptional results every time.

Position Summary:

The Director of Operations will be responsible for overseeing and optimizing the key operational functions of the agency, including Human Resources, Operations, Finance, IT, and general Administration, as well as occasional support in Event Management. This role requires a dynamic and strategic leader who can ensure operational efficiency, foster team collaboration, and drive the overall success of the agency's projects and initiatives

Job Responsibilities:

Human Resources (HR):

o Develop and implement HR strategies to attract, retain, and develop top talent

o Oversee recruitment, onboarding, training, and professional development programs

o Ensure compliance with labor laws and maintain up-to-date HR policies and procedures

o Foster a positive workplace culture aligned with the agency’s mission and values

o Manage employee relations and conflict resolution

o Navigate cross-border HR compliance and labor regulations for Canada and the US

Operations:

o Design and implement operational policies and procedures to enhance productivity and efficiency

o Monitor and report on key performance indicators (KPIs)

o Collaborate with other members of the team to identify and address operational challenges

o Ensure seamless coordination across the agency to meet client and project needs

Finance

o Work closely with the appropriate team members to develop budgets and financial plans

o Monitor financial performance and recommend cost-saving strategies

o Ensure accurate and timely reporting of financial data

o Manage related vendor contracts, procurement processes, and negotiations

Information Technology (IT):

o Oversee the implementation and maintenance of IT systems to support operational needs

o Ensure the security and integrity of agency data and technology infrastructure

o Identify opportunities to leverage technology for process improvement

o Coordinate with team members and external providers to address technical challenges

Event Management Support:

o Occasionally step in to support the strategic design and development of client programs, including (but not limited to) creative ideation, project management, budget management, event logistics, venue and vendor sourcing, contract negotiation, registration, content and creative, onsite execution, etc.

o Oversee timelines, budgets, and resource allocation for events

o Ensure compliance with safety regulations and industry standards during events

o Serve as a trusted advisor to our amazing clients, using your expertise and ideas to help them create successful event programs that meet their organizational objectives

o Assist in the creation of proposal documents and event briefs.

o Research, evaluation and procurement of any required event vendors ranging from décor to onsite registration systems to entertainment, among others.

o Post-event reconciliation and analysis of budgets, event attendance, qualitative feedback and survey results in preparation for debrief presentations.

o Onsite event management and execution including logistics documents, registration, set-up, tear-down, venue and vendor management, production, food and beverage, etc.

o As a small team we all support one another at times by contributing to additional administrative duties such as maintaining onsite event supply inventory, answering and directing phone calls, managing couriers and shipments as required and other general event and office support.

About You:

• Excellent interpersonal, verbal and written communication and customer service skills
• Strong work ethic and a dedication to exceeding client and guest expectations
• A passion and pride for what you do that shows up in every element of your work – from budgets to proposal decks to onsite execution
• Extremely organized with a meticulous attention to detail
• Able to stay focused and prioritize while managing multiple time-sensitive priorities
• Creative and resourceful – never satisfied with the status quo and always looking for ways to improve existing processes and procedures
• Strong internet & computer processing skills including Microsoft Office suite & Google Docs.
• Experience with Microsoft Excel is a MUST
• Extra points if you’re a Microsoft Excel guru and/or obsessed with building beautiful PowerPoints!)
• Able to work in a fast-paced, agile and mission-driven organization
• A strong team player ready to roll up your sleeves
• Able to work flexible hours, including evenings and weekends when required
• Able to travel within Canada and the United States
• Not afraid to sometimes get cuddles from a 13 lb. Morkie puppy

Qualifications:

• Bachelor’s degree in human resources, Business Administration, or a related field; advanced certifications in HR (e.g., SHRM-CP, PHR) preferred
• Minimum of 5-10 years of progressive leadership experience with a strong emphasis on Human Resources
• Extensive experience in developing and implementing HR strategies and policies
• Proven expertise in talent acquisition, employee development, and workplace culture initiatives
• In-depth knowledge of labor laws, compliance standards, and best HR practices for Canada and the US
• Strong interpersonal and communication skills with the ability to manage employee relations effectively.
• Familiarity with HR technologies and tools to enhance HR processes
• Demonstrated ability to lead and collaborate across multiple departments
• Experience managing cross-border operations and compliance for Canada and the US
• Ability and desire to travel between Canada and the United States
• Valid driver’s license and passport

Physical Demands, including environment:

• While performing the duties of this job the employee is occasionally required to stand, walk, sit, climb stairs, balance, stoop or kneel
• Some of the work of this position may be performed outdoors in varying climate conditions
• May be required to lift and/or move up to 25 pounds

Hybrid Arrangement: This position will spend 1-2 days in office (Monday & Wednesday) and the rest (Tuesday, Thursday, Friday) working from home.

Target Start Date: April 1, 2025

Compensation: Commensurate with experience.

Job Tags

Similar Jobs