Job Description

Bilingual Field Service Technician

Full-time, Permanent

Location: REMOTE - Quebec City - candidate must live in the territory Or at the most: 45 minutes outside of the Territory

Hours: Monday to Friday 8:00 am 4:00 pm + Overtime

Excellent Salary!!! Client is flexible

Company information:

Our client is the leading supplier of equipment, systems and service in the food industry, Offering the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, ware washing and waste systems, and weighing, wrapping and labeling systems.

Scope of Position:

This position interfaces with other Service Technicians, Service Area Managers, Regional Service Manager, Parts Manager and Parts Department staff, Service Dispatchers, Service Data Entry staff and various Branch Sales and Service personnel in the resolution of equipment installations, equipment problems, Customer Relations and at times, Service Administration problems.

Perks:

• Competitive pay
• Full benefits plan (Dental/Vision) – after 1 month
• Competitive Group Insurance Benefit Plans
• Company vehicle provided
• Wellness program
• Scholarship program
• Company Pension Plan/ with Company Match
• STD/LTD Benefits
• Family environment
• Company provides laptop computer, cell phone, gas and mileage
• Training reimbursement program
• 407 transponders for sales visits only
• 2- or 3-weeks’ vacation

RESPONSIBILITIES and DUTIES:

• This position requires knowledge of service and repair techniques involving diagnosing and correcting malfunctions of Food Equipment and Retail Store equipment.
• This technician will perform field service consisting of adjusting, aligning, assembling, calibrating, inspecting, lubricating and testing commercial kitchen equipment.
• Problem diagnosis of electrical, mechanical, electronics, plumbing and gas fueled kitchen and retail store equipment troubleshooting, using innovation and common sense to remedy situations, enabling the customer to resume operation.
• Maintaining working knowledge of the latest modifications, retrofits, updates, etc. for equipment assigned to service.
• Assisting others in equipment installations or in performing major repairs
• Attending, completing service training schools and audiovisual field training, as required
• Assisting in obtaining service/preventative maintenance contracts
• Assisting in product demonstrations
• Working overtime / be on standby as required

QUALIFICATIONS :

• Must speak fluent Bilingual French and English spoken and written
• Mechanical – Electrical – Electronic course
• Mechanical and electrical aptitude
• 3 – 5 years’ experience in technical service-related work
• Driver’s license with an impeccable driving record
• This position requires good communication skills to deal with erratic hour service calls/ requests, including weekend and shift work
• Technicians must be able to travel to the USA (factory training).

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