Job Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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Job Description

We’re opening our first office in Tokyo—a critical milestone as Nexthink continues its global expansion. We're looking for a hands-on, highly organized professional who will serve as both Business Support Coordinator to our Country Manager and Regional Sales Leaders, and Office Manager for the new Japan hub.

This dual role is ideal for someone who thrives in a fast-paced, start-up-like environment and is excited to shape the culture, rhythm, and operational backbone of a brand-new region.

Business Support for Country Manager & Sales Leadership
You’ll play a crucial role in supporting our Country Manager (also Head of Regional Sales) and Regional Vice Presidents. This role is central to ensuring the Japan sales team operates with precision, consistency, and impact.

• Manage complex schedules for the Country Manager and RVPs, ensuring business-critical priorities are met and travel is seamless.
• Support accurate and timely submission of expenses and manage budget reporting and regional travel planning.
• Serve as a connector between sales leaders, internal functions (HR, Legal, Sales Ops), and external clients or partners.
• Help educate and align the Japan sales team on corporate policies and best practices.
• Partner with the Sales Operations Team:

1. to maintain and communicate accurate sales forecasts and dashboards,
2. to drive regional reporting, CRM updates in Salesforce (SFDC), and coordination of sales initiatives.
3. to prepare and manage agendas for internal meetings and QBRs, track follow-up actions, and ensure timely execution

• Collaborate with marketing, HR, and global stakeholders to align on regional campaigns and initiatives.

Office Management & Employee Experience

• Oversee the full lifecycle of our physical office set-up, vendor coordination, compliance, and ongoing operations.
• Partner with global Workplace and IT teams to ensure Nexthink’s infrastructure and experience standards are met.
• Manage local services including deliveries, supplies, and facilities providers.
• Act as the face of the office welcoming guests, customers, and global team members.
• You’ll play a big role in building an inclusive and energizing culture that reflects Nexthink’s values in Japan.
• Lead local planning for team events, celebrations, and community moments.
• Support onboarding, offboarding, and employee lifecycle touchpoints to ensure an exceptional regional experience.

Qualifications

• Experience in business or sales coordination and office operations, ideally in tech or a fast-paced global company.
• Experience organizing events, meetings, or team offsites both in-person and virtual.
• Comfort navigating ambiguity and building processes from scratch in a start-up or scale-up environment.
• Proactive and highly organized, with the ability to manage multiple workstreams independently.
• Strong judgment and discretion when dealing with sensitive business or personnel information.
• Comfortable with tools like Salesforce, Microsoft Office Suite, and modern productivity systems.
• A team player with excellent interpersonal skills and a people-first mindset.
• Proven ability to anticipate needs and take initiative without requiring constant direction.
• A positive, can-do attitude and willingness to pitch in wherever needed to help the team succeed.
• Native Japanese speaker and fluent in English.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:  

• Permanent Contract and a competitive compensation package. 
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 
• Top-up medical insurance, plus Life & Accident insurance.
• ️ Flexible Hours and very good vacation plan, plus 3 company-paid volunteer days. 
• Commuting allowance.
• 16 weeks of fully paid leave for primary caregivers and 6 weeks of fully paid leave for secondary caregivers. 
• Free access to professional training platforms to explore your interests and enhance your skills. 
•   Bonuses for referring successful hires after three months of continuous employment. 

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