Job Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industry. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. 

At TOMRA, we want people to innovate, show passion in their work and be responsible . We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Job Description

As an International Field Service Engineer, you will play a key role within a global team, offering critical support and repair for TOMRA’s advanced equipment. This role requires an individual who thrives in dynamic environments, ensuring global customer satisfaction and providing valuable insights to the organization. You will collaborate with Sales and Project Management teams, offering expertise and training to both customers and internal teams.

The ideal candidate is passionate about international travel and building strong working relationships. With excellent communication skills, adaptability, and a problem-solving mindset, you will help drive the seamless operation of TOMRA solutions and maintain the highest level of customer satisfaction.

Key Responsibilities

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality via troubleshooting machine problems through to resolution
• Perform all mechanical, electrical, electronic and optical tuning and setup by analyzing, evaluating and diagnosing equipment
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines
• React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs
• Address customer complaints and if necessary, escalate to appropriate stakeholders
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales
• Assist with training and development of new Field Service Engineers, as requested
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems
• Manage and control tools, test equipment, technical documentation and other assigned equipment
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team
• Complete administrative tasks in an accurate and timely manner
• Promote a “Safety First” culture throughout the company, our customers, and our industry

Qualifications

• Tertiary qualification in electrical, mechanical, mechatronics, automation, industrial engineering, or a related field 
• Solid understanding of mechanical engineering
• Working knowledge of electrical power circuits and PLC circuits (advantageous)
• Familiarity with computer hardware and configurations (preferred)
• Basic understanding of programming (C++, C, Java, or Python considered a plus)
• Proven ability to establish and maintain effective working relationships with customers, colleagues, and management
• Excellent communication skills in English (additional language skills are a plus)
• Valid driver’s license with a clean driving record
• Willingness to travel internationally up to 80% of the time, including weekends and holiday seasons
• Ability to work in a variety of settings including food processing plants, farms, cold storage facilities, and industrial customer worksites
• Ability to distinguish colors across the full spectrum
• No major food allergies that would impede working around or near food, nuts, fruits, vegetables, protein, or seafood

We encourage our Resource Revolutionaries to bring their authentic self to work and make a positive contribution to their teams and the wider business.

Additional Information

How to apply

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence. 

Why work for us

You will have long-term career opportunities, with a globally renowned company and the following:

• Competitive salary, bonus and commission plan 
• Professional training and development: We are passionate about people and seeing them succeed
• Global career opportunities with a strong record for promoting internally
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged 
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste
• We care for the planet and want to make a difference for the future
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
• Employee referral bonus

At TOMRA we proudly recognize cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.

#EveryResourceCounts
#WeAreTOMRA

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