Job Description
FIELD SERVICE TECHNICIAN
Role : Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner
Responsibilities and Duties:
- Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
- Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
- Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
- Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
- Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required
- Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
- Prepare field reports, as required
- Liaise with Help Desk on escalated issues
- Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
- Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
- Identify cable pathways
- Test, review and troubleshoot installed systems
- Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
- Troubleshoot cabling, hardware and network related issues in the field
- Operate hand and power tools (i.e. drill)
- Apply proficient computer skills and solid knowledge of computer networking
- Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
- Work independently and collaboratively with other team members to achieve common project/site objectives
Occupational Requirements:
Technical Requirements:
- CompTIA A+ Certification
- Minimum university degree with major in information technology or a related program
- Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
- Experience working in a retail environment with POS systems is required
- Experience working with remote management software is an asset
- Experience in troubleshooting cabling, hardware and network related issues in the field
- Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
- Must have and provide company with valid driver’s license and clean abstract for use of company vehicle for travelling to customer sites to provide service
- Ability to operate hand and power tools (i.e. drill)
- Proficient computer skills and solid knowledge of computer networking
Personal Requirements:
- Excellent prioritizing and communication skills
- Ability to travel to customers’ sites on short notice over extended periods of time
- Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
- Must be able to lift up to 75 lbs.
Job Tags
Remote job, Shift work, Night shift, Weekend work, Day shift,