Job Description

Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Key Deliverables and Responsibilities

· Ensure correct grooming standards are followed at all times

· Exceed guest satisfaction by knowing preferences and update profiles

· Maintain detailed knowledge of the restaurant menu & daily specials at all times

· To be familiar with the beverage service including glasses used and appropriates garnishes

· Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis

· Anticipate and service of guests' requirements at all times

· Following up daily financial targets of area/division

· Use opening and closing checklist to ensure smooth opening and closing of the venue

· Ensure service stations are constantly cleared and re-stocked during service

· Serve and clear food and beverage items in an unobtrusive and professional manner

· Present menus in a proactive manner

· To feel empowered and accountable within the work place

· Keep manager on duty updated of any guest feedback so they can update the Glitch Report

· Maintains the HACCP & FIFO standards as required by the regional governing body

· Follow Hotel Evacuation Policy in case of an Emergency

· Attend all necessary briefings and training sessions as instructed by the Manager

· Handle financial procedures according to guidelines set by the finance department

· Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs

· Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel

· All issues and negative guest feedbacks needs to be properly reported on glitch system

· Follow care program at all times, and report issues through the system to maintenance

Qualifications

For foreigner applicants, only those with a valid working permit will be entertained

· Flexible work hours.

· Ability to remain calm and professional with difficult customers.

· Excellent interpersonal skills.

· English speaking, a second language and Japanese speaking will be an advantage.

· Positive attitude and well spoken

· Displays initiative

· Team creator

· Customer / people oriented

Competencies

· Motivator & role model

· Positive attitude and well spoken

· Result driven

· Displays initiative

· Commitment to professional values

· Team creator

· Customer / people oriented

· Creative / open-minded

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