Job Title: Workplace Operations Coordinator
Location: Toronto, ON (Onsite)
Duration: 07 Months Contact
Bilingualism (French/English): Bilingual - Both written and spoken
Job Description:
The Workplace Operations Coordinator will assist in facilitating the daily operations of an ongoing delightful experience for all employees of client. They will provide consistent workplace related operational support and assist in maintaining an inclusive and safe environment for client employees. Represent “client” culture in the reception area by stocking candy stations daily, maintain the appearance of the front desk and lobby area and manage music if applicable.
• Keep an upbeat demeanor and greet every employee and guest as they arrive -you are the first and last point of contact
• Ensures music content adheres to client Core Values and volume level is appropriate for a workplace environment
• Keep weekly inventory of Workplace items that need to be purchased.
• Restock supply closet on a regular basis. Support local teams with inventory management
• Manage incoming and outgoing mail/shipment process within the all workplaces Unpack and stock Workplace deliveries in designated closets or support shipments to desired locations
• Assist with general conference room bookings Work through and respond to Zendesk tickets throughout the field and office locations and perform the necessary task to satisfy general Workplace inquiries; escalate Workplace incidents and maintenance requests to Workplace Operations Specialist and Workplace Operations Lead when necessary
• Coordinate with security on incoming visitors.
• Ensure name tags are printed and given to all visitors at the reception desk
• Maintain clear and consistent communication while providing cross functional support to HR, Recruiting, Development, Real Estate, Construction and Physical Security
• Receive, troubleshoot, resource and resolve all incoming employee/guests questions or concerns Support all Workplace leadership with all duties as necessary
Requirements:
• Be aligned with client’s Core values: Make it Happen, Uplift Others and Be Yourself
• A passion for facilitating an overall positive employee experience through ongoing operational support
• 2+ years of customer service experience
• 1+ years in Workplace related experience
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• A passion for fostering an overall positive employee experience through ongoing operational support
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed
• Must be bilingual in both French and English (verbal/written/reading) with the preference for stronger proficiency in French as there will be basic translation tasks.
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