Job Description

NBS FRONT DESK & RESERVATIONS CONSULTANT

Niseko Base Snowsports is seeking enthusiastic, confident, and friendly English and Japanese bilingual staff to fill full-time positions. If you're passionate about guest service and want to spend the season riding the world’s best powder, then Niseko Base Snowsports is the company for you! Guest service experience is required.

NBS Front desk is the forefront of our entire operation acting as a customer service agent to all guests whether they are renting skis from our rental shop or booking a lesson with one of our qualified instructors.

Previous Snowsports school experience along with exceptional customer service skills and attention to detail are key attributes for success in gaining employment as an NBS Front Desk consultant.

KEY RESPONSIBILITIES

• Meeting/Greeting Guests at NBS front desk
• Responding to guest email inquiries
• “In resort” rental and snowsports school reservations
• Some roles will include “out of resort” reservations
• Handling cash, taking payments, processing credit cards, balancing tils
• Scheduling snowsports school instructors for lessons
• Assisting with lesson meeting areas and splits
• Answering the phone and assisting all resort guests
• Dealing with guest complaints and misunderstandings
• Providing guests with key local information and sharing local knowledge
• Promoting all NBS and SkiJapan.com services
• NBS office presentation maintenance and snow clearing

PREFERRED EXPERIENCE/ TRAINING

• Qualification/Experience in Snowsports School front desk and instructor scheduling
• The ability to speak a 2nd language (Japanese/Cantonese/Mandarin)
• Experience using a snowsports school rostering program such as Waldhart, RTP, and Smart Chart etc.
• Level 1 snowsports instructing qualification
• Front Desk/Reservations/Customer Service Experience required
• Personal customer service experience (Face to Face)
• Travel/tourism experience
• Cash/Credit Card Processing/Handling

PERSONAL ATTRIBUTES REQUIRED

• Responsible, confident, friendly, can-do attitude
• Exceptional customer service skills with a genuine passion for assisting people
• Outstanding attention to detail
• High level of professionalism (attitude, appearance, punctuality)
• Excellent organisational skills
• The ability to pay very close attention to detail, follow procedures and ensure work is done accurately
• A mature, flexible approach with the ability to adapt to suit any situation
• Ability to learn quickly
• Ability to work long hours and multi task under pressure
• Strong computer skills (typing/emailing, excel and word)
• A team player that can put others first and compromise
• Ability to represent NBS to the highest standard at all times

LANGUAGE REQUIREMENTS

• English is a MUST
• Secondary Japanese/Cantonese/Mandarin language skills are preferred but not essential

VISA REQUIREMENTS

• Must have or be eligible for a Working Holiday Visa

SKI/ SNOWBOARD ABILITY

No previous ski/snowboard ability is required, however some experience is preferred.

REMUNERATION PACKAGE

• Hourly rates will be discussed at interview.
• End of season bonus upon contract completion and meeting of requirements 
• Discounted season lift pass 
• Reimbursement of season lift pass upon contract completion and meeting of requirements
• Subsidised staff accommodation available

EMPLOYMENT DATES

Full Term Contract starting April 2025

WORKING HOURS

5 x days per week

40 hours per week

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