Job Description

Job Overview

As a Front Office Assistant Coordinator, you will play a crucial role in managing and promoting a comfortable working environment. Your expertise in customer service and attention to detail will be invaluable as you represent our company while upholding our brand values and delivering a positive experience to all who interact with us.

The role

• Manage the office area, ensuring a welcoming and comfortable environment for visitors, clients, and employees
• Provide exceptional customer service by greeting and assisting visitors, answering inquiries, and directing them to the appropriate personnel or department
• Handle incoming calls and take accurate messages when necessary
• Assist with administrative tasks such as scheduling appointments, managing internal events and organizing meetings
• Coordinate and oversee office supplies, ensuring inventory levels are maintained and ordering new supplies as needed
• Maintain confidentiality and handle sensitive information
• Collaborate with team members and other departments to ensure smooth operations and resolve any issues that may arise

We offer

• Autonomy and ownership: you can be solely responsible of creating and managing a welcoming and organized environment
• Purpose-driven work: The chance to contribute to our growth in the the global video game industry
• Career advancement: We offer rapid promotions for those contributing to the international expansion
• Evolving responsibilities matching your personal skills to build your own path

Requirements

• English : Professional Proficiency
• Japanese : Professional Proficiency (JLPT N1, N2 or equivalent)
• 1-2 years of experience in a customer service role, general affairs, or secretarial work position
• Experience using Google Docs or Office software
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to build strong relationships with customers
• Ability to adapt to a fast-paced, multicultural environment where growth and change are constant
• Flexibility, ability to deal with uncertainty and prioritize tasks

Good to have

• Experience in the hospitality industry
• Experience in event planning and execution inside and outside the company
• Japan-related experience

Benefits

• Visa sponsorship
• Free lunch catering (*after 3 months of employment) and breakfast
• Free in-office Starbucks, tea, drinks, snacks, sweets & vitamins/supplements
• Modern office space in the heart of Tokyo, with views of Tokyo Tower and Mount Fuji
• Industry-leading work-life harmony: overtime is rare and discouraged
• Commute expenses covered
• 30,000 yen rent support if you live 2 stops from Roppongi 1-chome or Kamiyacho stations
• Bonus for continuous employment (50,000 yen/month added to base salary after 5 years of continued employment)
• Health insurance
• Diverse & international environment
• Working hours: 10:00 – 19:00, Monday to Friday (in-office)

Interview process: *subject to change depending on situation

First interview (English) → Assignment in-office → Final interview with HR director or Team Leader → Offer

Salary Range: 3M ~ 5M JPY/year base pay (depending on skills and experience)

About CTW.inc

Founded in 2013, CTW is Japan’s No.1 browser game company. Our primary service is the G123 IP game platform — which publishes video games based on famous Japanese IP.

We’ve been experiencing steady growth in revenue in the past few years as our player base has exploded to over 50 million users worldwide.

We must grow quickly to keep up with market demand.

Our CEO founded and named this company with the aspiration to "Change the World." As a fast-growing startup, we hope our team will drive themselves to try new things and accelerate their careers to match the rapid expansion of the company.

Our core values are:

- ambition
- drive
- simplicity

With global hits like Vivid Army, Queen's Blade, and many more, we’re looking to go from a market leader in Japan to an industry leader globally!

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