Job Description

Insight Global is seeking a General Manager for one of our clients in the medical gases industry. A strong healthcare background is required for this role.

Key Responsibilities:

• Oversee centralized operations at the North York head office, including inventory management, operational teams, and resupply teams to ensure efficiency and scalability.
• Lead and support retail staff (PAP Clinicians and support personnel) across all locations, driving high performance, patient satisfaction, and adherence to best practices.
• Monitor and report on department-wide KPIs, including referral conversion rates, patient compliance metrics, and resupply sales, ensuring data-driven decision-making.
• Develop and implement standardized policies, procedures, and training programs across all locations to enhance consistency and operational effectiveness.
• Provide monthly progress reports on key objectives to shareholders and stakeholders, ensuring transparency and strategic alignment.
• Resolve escalated patient and operational issues, fostering a culture of service excellence and continuous improvement.
• Drive business growth by collaborating with Sales, Marketing, and other teams to optimize patient acquisition and retention strategies.
• Support the expansion and integration of new locations, ensuring smooth transitions and operational readiness.
• Ensure regulatory compliance with the Assistive Devices Program (ADP), insurance policies, and industry standards, mitigating risks and maintaining accreditation.
• Conduct regular team meetings, performance reviews, and professional development initiatives, fostering a high-performing and engaged workforce.

Base salary starting at $80,000/year depending on relevant skills and experience.

Required Skills & Experience:

• Minimum of 3-5 years of experience in a managerial role within a healthcare setting.
• Experience in home healthcare equipment and clinical services.
• Strong understanding of the Assistive Devices Program (ADP) and the medical device industry.
• Post-secondary education in healthcare, business administration, or a related field.
• Strong leadership, negotiation, and organizational skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Commitment to patient care, safety, and confidentiality.
• Clear driver’s abstract and ability to travel between locations as needed.
• Must be fully vaccinated against COVID-19.
• Proven track record of managing multiple locations and successfully delivering operational improvements and growth.

Preferred Qualifications:

• Registered Respiratory Therapist (RRT) or Registered Nurse (RN) preferred (current registration an asset).
• Prior sales and marketing experience is an asset.

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