Job Description

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Note: Full-service Long-Term Care (LTC) site

Our General Managers are accountable to:

Manage Talent:

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
• Build a strong team: sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees: coaches and manages performance.

Drive Results:

• Expect personal accountability
• Recognize and rewards results
• Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence:

• Lead culture;
• Engage employees.

Ensure Commitment to Service Excellence:

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

• Experience in the LTC (Long-Term Care) sector, Retirement Living, Hospitality, or a related field.
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.

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