Job Description

Job Description

Job Description

Lead with Purpose. Inspire Community. Drive Excellence.

The Front Climbing Club is more than just a climbing gym-we're a vibrant hub for movement, creativity, and connection. With world-class climbing terrain, inclusive programming, and a commitment to sustainability and equity, we create a space where people thrive both on and off the wall. We're proud to be a leader in the climbing community, and we're looking for a passionate Gym Manager to help us elevate that experience every day.

As Gym Manager, you'll play a critical leadership role in driving operational excellence and cultivating an empowering team culture. You'll collaborate with assistant managers, shift leads, and cross-department partners to deliver exceptional service and ensure a seamless daily workflow. This role is ideal for a seasoned manager with a strong customer service ethic, proven leadership skills, and a passion for community engagement.

• Lead day-to-day gym operations with a hands-on approach that fosters teamwork, safety, and efficiency.

• Champion an outstanding member and guest experience by modeling exceptional customer service.

• Manage scheduling, staffing plans, and talent development-including hiring, onboarding, training, and performance feedback.

• Collaborate across departments (events, retail, café, amenities, programs, etc.) to ensure strategic alignment and operational success.

• Facilitate feedback loops with members and staff to improve service and resolve issues quickly and effectively.

• Support maintenance and risk management efforts, ensuring our facility is safe, welcoming, and well-maintained.

• Contribute to strategic planning efforts that align with company goals and values.

• Bachelor's degree preferred, or equivalent experience.

• At least 5 years of professional experience, including 4+ in customer service or hospitality.

• Minimum of 2 years of experience leading and managing a team.

• Proficiency with MS Office (Excel, Outlook); knowledge of Rock Gym Pro is a plus.

• Strong interpersonal, organizational, and time management skills.

• Ability to work evenings and weekends as needed.

• Current First Aid/CPR and Utah Alcohol certifications (or willingness to obtain).

• A collaborative mindset and a passion for enhancing the member experience.

At The Front, we value creativity, community, and continuous growth. You'll join a team that's committed to pushing boundaries, supporting one another, and making climbing accessible to all. In return for your talents, we offer:

• Competitive salary and benefits

• Opportunities for professional development

• A dynamic, inclusive work environment with unique atmosphere.

Salary: $55,000- $65,000

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