Job Description

The Health Clinic Manager is responsible for the operation and management of the First Nation’s Health Department. The Health Clinic Manager is responsible for the management, administration, and delivery of health programs and services to ensure that the health needs of the Band and community members are met in a reasonable, effective and efficient manner.

DUTIES/RESPONSIBILITIES:

MANAGE ALL OPERATIONS FOR THE HEALTH DEPARTMENT

• Oversee all operations of the Health Department and ensure that all operations are conducted respectfully and responsibly.
• Coordinate development and implementation of policies, procedures, and programs.
• Ensure that all decisions and actions meet the relevant policies and procedures.
• Act as a liaison between other government agencies and departments and any other individuals, groups, or agencies operating in the community regarding the health of the Band and community members. This includes Island Health and FNHA.
• When requested, the Health Clinic Manager must provide records and documents to relevant governments and agencies, such as Island Health and FNHA.
• Supervise equipment and facility use and maintenance.
• Ensure filing and record-keeping systems are established and maintained.

MANAGE FINANCIAL OPEARTIONS

• Responsible for all financial transactions implemented by the Health Department.
• Be familiar with all budget and funding requirements.
• Be familiar with Band financial policies and procedures.
• Partner with proposal writer to seek out funding opportunities through various federal, provincial, and other agencies that support the First Nation's Social Development Initiatives.
• Coordinate the preparation of the budget.
• Monitor purchasing, tendering, and other financial transactions within the Health Department.

MANAGE & SUPERVISE HEALTH STAFF

• Define job duties and responsibilities for all positions within the department, ensuring clarity and alignment with organizational goals.
• Participate in workforce planning activities to assess team needs, anticipate future requirements, and identify gaps. Assist in recruiting, hiring, and onboarding new employees into department, ensuring a smooth transition to the team.
• Set clear performance expectations and objectives for team members. Conduct regular performance evaluations, provide constructive feedback, document people actions, and develop performance improvement plans as needed. Address performance issues proactively and in a fair, and consistent manner.
• Manage and resolve conflicts or grievances within the team in a constructive and timely manner. Foster a respectful workplace by promoting open communication and addressing issues related to employee conduct, behavior, or morale.

MANAGE THE DELIVERY OF HEALTH PROGRAMS AND SERVICES

• The Health Clinic Manager is responsible for all programs and departments in health, including Community Health, Mental Health, and Home Care.
• They must also ensure that all business and operations are responsible, confidential, and ethical.
• Develop proposals for program funding.
• Ensure program funds are expended appropriately.
• Establish and maintain program policies, procedures, and standards.
• Evaluate the effectiveness of the programs and program delivery.

COMPLIANCE & REPORTING

• Ensure departmental compliance with all relevant legislation, regulations, and policies.
• Maintain accurate records and documentation related to program activities, financial transactions, and staff performance.
• Provide regular reports to director of administration on departmental activities, program outcomes, and compliance issues.
• Perform other duties as assigned

EDUCATION, CERTIFICATES OR LICENSES

• University degree in Human Services, Health Sciences, or a related field (i.e, nursing, health care management, or other associated degrees), or an equivalent combination of education and experience

EXPERIENCE & KNOWLEDGE

• Minimum of 6 years of experience working in First Nations Community Health in a leadership or people management role, or a combination of education and experience.
• General knowledge of clinical supervision
• Working knowledge of Microsoft Word, Excel, and other related computer software.
• Clear criminal record and vulnerable sector check required.

WORKING CONDITION

• Ability to travel throughout the community in all weather and may have to lift, carry and manage equipment and supplies.
• Must have a valid drivers license, a reliable vehicle.
• Willingness to work extra extended hours or odd hours as required

LEADERSHIP & BEHAVIORAL COMPETENCIES

LEADERSHIP COMPETENCIES

Cultural Sensitivity - Demonstrates respect and understanding for Indigenous cultures and histories, communicates inclusively and appropriately, builds and maintains positive relationships with community members, and engages in continuous learning to uphold cultural integrity and ethical practices.

Business Acumen - Thorough knowledge of the current First Nations health governance landscape in BC. Effectively mobilize and manage resources to advance nation’s priorities, enhance outcomes, and deliver value. Leverage context, assess risks, and utilize business intelligence to make high-quality, timely decisions. Anticipate needs, plan strategically, monitor progress, and make adjustments as necessary, ensuring optimal results while taking personal responsibility for actions and the outcomes of decisions.

Mobilize People - Inspires and motivates team members to achieve goals by clearly delegating tasks, providing guidance, and offering support. Effectively communicates expectations and sets clear goals while empowering others to take ownership of their work.

Design of department goals & KPI’s - The ability to design department goals and KPIs involves setting specific, measurable, achievable, relevant, and time-bound (SMART) objectives that align with organizational strategy. It includes establishing clear metrics to track progress and evaluate performance effectively. This capability ensures that departmental efforts are focused, performance is monitored, and achievements are recognized, driving alignment with strategic objectives and supporting continuous improvement.

Collaboration with partners & stakeholders - Be deliberate and resourceful about seeking the widest possible spectrum of perspectives. Demonstrate openness and flexibility to forge consensus and improve outcomes. In negotiating solutions, be open to alternatives and skillful at managing expectations.

Strategic thinking - Ability to develop and articulate a clear portfolio specific vision and strategic direction for direct reports. Demonstrates ability to anticipate long-term challenges and opportunities, develop comprehensive policies and plans, and make informed decisions that align with community interests and drive sustainable development.

Change management - Have the courage and resilience to challenge convention. Create an environment that supports bold thinking, experimentation and intelligent risk taking.

BEHAVIORAL COMPETENCIES

Decision making - Applies sound judgment to make informed decisions based on thorough analysis of gathered information. Considers all relevant facts and alternatives to determine the most appropriate course of action. Commits to decisions and executes them in a timely manner while interpreting and integrating policies, directives, and procedures. Balances the pursuit of optimal solutions with the need for effective and timely results. Adapts to new situations, technologies, policies, and priorities, taking full responsibility for decisions and their financial and human impacts.

Integrity - Acting at all times with integrity, and in a manner that will bear the closest First Nation's family, members and individual scrutiny.

Communication - Asks open questions, paraphrases to verify understanding and tries to understand the situation from others perspective. Writes clearly and succinctly, using correct grammar, spelling and style. Adjusts communication style to audience.

Teamwork – Demonstrates strong interpersonal skills by interacting effectively with others, showing humility, people intelligence, and a collaborative spirit. Actively shares and receives information, supports group decisions, and prioritizes team goals over personal objectives, contributing to a cohesive and productive team environment.

Adaptability - Adapts to changing work environments, work priorities and organizational needs. Able to effectively deal with change and diverse people.

Confidentiality - Maintaining highest standards of confidentiality by safeguarding all sensitive information shared by community members & internal clients and ensuring it is only accessed or shared on a need-to-know basis for service delivery purposes.

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