HIRING: Customer Service Aftersales MANAGER job at 会社名非公開東京都, JP

Job Description

The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers.

Description

* Systematization, efficiency improvement and related project management
* Implementation and maintenance of after-sales service policies
* Communicating with HQ abroad
* Planning and implementation of technical and quality control training for store staff

Profile

A successful CS Manager candidate should have:

* A strong background in customer service management within the Retail industry
* Manager experience in customer service
* Experienced in customer service aftersales
* High business level of Japanese
* An interest in the luxury retail industry is required

Job Offer

* A supportive and professional work environment in the heart of Tokyo
* Opportunities for career growth within the industry
* Possibility of internal transfers and potential moves within APAC

This is a fantastic opportunity for a seasoned customer service professional to further their career in a large and respected organization. We encourage interested applicants to apply today.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. A successful CS Manager candidate should have:
・ A strong background in customer service management within the Retail industry
・ Manager experience in customer service
・ Experienced in customer service aftersales
・ High business level of Japanese
・ An interest in the luxury retail industry is required

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