Job Description

The Kativik Regional Government (KRG), a supra municipal body with jurisdiction over the territory located north of the 55th parallel, is now looking for a self-motivated and dynamic individual interested in joining the KRG to work in the capacity of:

Information Technology Specialist

(PERMANENT, FULL-time position)

Under the supervision of the Assistant-Director – Information Technology section, the Information Technology Specialist is responsible for:

• Providing timely support to users who require technical assistance with computers and related devices;
• Ensuring adequate response time for IT support;
• Ensuring efficient maintenance and respect of KRG’s IT standards throughout KRG’s IT infrastructure;
• Maintaining and administering KRG’s IT assets (computers, printers, copiers, fax, phone system, etc);
• Providing first-level technical support to KRG employees;
• Managing users’ accounts (creation, deletion, modifications, and passwords management);
• Maintaining hardware/software standards and inventories;
• Creating and maintaining support documentation up to date;
• Assisting other sections or departments with technical duties as needed;
• Performing any related tasks as requested by the Assistant-Director.

QUALIFICATIONS

• College-level diploma in computer technology (or equivalent relevant work experience will be considered);
• A minimum of one (1) year of customer-oriented IT support experience;
• Microsoft certification is considered an asset;
• Good knowledge of Windows and Mac, Windows server, and DHCP/DNS services and TCP/IP;
• Familiarity with Microsoft Active Directory, MS Exchange, LAN/WAN support and management (LAN/VPN, etc. as well as with wireless technology;
• A customer-service-oriented personality (friendly, outgoing, and patient);
• The individual must be a good communicator, self-starter, and reliable in attendance;
• Written and oral working knowledge of at least two (2) of the following languages: Inuktitut, English, and French.

Place of employment: Kuujjuaq, Quebec

Salary: Min. $52 481– Max. $89 256 yearly

Benefits:

Cost of living differential: Minimum of $8,500/year

Food allowance: Minimum of $4,216/year;

Annual leave trips: Maximum of 3 per person

Simplified Pension Plan: 6,25% employer, 4% employee;

Group Insurance;

Vacation: 20 days/year;

Statutory Holidays: 20 days, including 10 during Christmas holidays.

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