Job Description

Job Title: Internal Communications & Community Relations Specialist

Location: Etobicoke, ON

About Us:

Welcome to Lactalis Canada – where we take pride in being recognized as one of 2025 GTA's Top Employers! As well as Forbes Canada, Top Canadian Employers for 2025! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we’re proud to say our products grace the shelves of an incredible 94% of Canadian households!

With a 140-year legacy driven by innovation and unwavering quality, we’re seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!

About the opportunity:

The Internal Communications & Community Relations Specialist is bilingual and will play a key role in driving Lactalis Canada’s corporate communications strategy through internal communications and community relations to build a unified and engaged culture with a focus on the company’s hourly employee workforce at its manufacturing and distribution facilities across Canada.

The attributes we are looking for:

• Owns a new digital screen program to drive further engagement with hourly employees. Responsibilities include creating and managing corporate communications content, training and liaising with site ambassadors on local content and ensuring integration with Viva Engage to further drive adoption and ensure consistency in messaging and cadence across all operating sites;
• Acts as the community manager for day-to-day management of Viva Engage, the company’s all-employee platform. Responsibilities include content creation and management, community management, user training, reporting and administration to drive adoption and engagement;
• Writes and disseminates strong and compelling corporate communications, working with various internal stakeholders;
• Manages and executes a variety of corporate-led and community events with site teams, including, but not limited to the Lactalis Canada in the Community program;
• Oversees Lactalis Canada’s Community Enrichment Fund program including program administration, governance, fulfilment, promotion and tracking and reporting;
• Supports key internal events including employee events and celebrations, annual Lactalis Canada Connect all-employee event, the annual Leadership Exchange Conference as well as community and ESG events, working in collaboration with cross-functional teams as applicable;
• Oversees initiatives and programs under Lactalis Canada’s Community Strategy to build corporate reputation, maximize impact and ensure alignment with Lactalis Canada’s purpose, values and ESG agenda. Responsibilities include reporting, stakeholder management and local media relations, as well as supporting all activities related to industry sponsorships and Lactalis Canada’s corporate philanthropic partners Kids Help Phone and The Grocery Foundation;
• Identifies, tracks and drafts submissions for industry awards and recognition programs;
• Supports other cross-functional and/or communications-related projects and administrative tasks as required.

What you will bring:

• Superior project management skills with ability to manage multiple priorities and meet tight deadlines;
• Demonstrated experience in a fast-paced and complex business environment
• Passionate storyteller;
• Multitasker who thrives in a fast-paced environment and a self-starter who gets the job done;
• Strong interpersonal skills with proven ability to influence and work cross-functionally;
• Excellent written and verbal communication skills;
• Ability to adopt new technologies including Viva Engagement, CMS and analytics tools;
• Highly proactive, excellent judgment skills and problem-solving abilities with a knack for detail;
• Knowledge of the food/beverage and/or dairy industry is an asset;
• Ability to travel to sites as required (up to 30%) with valid driver’s license;
• Bilingualism (English and French) is a requirement.

What Lactalis will offer:

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

• A Competitive Base Salary;
• A Performance-Based Bonus System;
• 4 Weeks of Vacation;
• Benefits starting day 1;
• A Pension Program with an Employer Match at 100% of up to 6%;
• Tuition reimbursement plan of up to $3,000/year;
• A Volunteer Day to give back to your community;
• Learning and Development opportunities;
• A commitment to internal career advancement with potential for international mobility.

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.

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