Job Description

IT Support Specialist

Reporting to the IT Manager, the IT Support Specialist will be responsible for diagnosing and providing technical assistance to users on common hardware issues, as well as providing technical support on our software systems Microsoft Dynamics CRM 365. In addition, this role will be responsible for the maintenance and management of our infrastructure both on site and on the cloud. This is an excellent opportunity for an individual looking to further their career in IT working with an innovative organization looking to further their technological footprint within its business.

Key Responsibilities:

· Providing technical service to users by installing and configuring computer systems; diagnosing and providing solutions to hardware related issues.

· Developing and customizing CRM to improve functionality for users as well as improve business processes.

· Maintain and support our Microsoft Azure (cloud) infrastructure by conducting regular checks and troubleshooting all issues.

· Providing support and training to users utilizing our Microsoft Dynamics 365 platform. Engaging in the development of training modules for new hires and providing frequent re-training on new software additions to existing users.

· Monitor Veeam Backup & Replication system by conducting daily health checks and periodic failover tests.

· Aid in the development and upkeep of Power BI reports utilized by the organization.

· Procure IT supplies through the development of relationships with vendors and negotiations.

· Engage in the implementation of new software as required.

· Identify process improvements utilizing our existing technology.

· Ad-Hoc Tasks as required.

Required Skills :

· Bachelor’s degree in engineering, Information Technology, or related field.

· 2 – 4 years of experience required.

· At least 2 years of hands-on experience with Dynamics CRM 365 and Power Automate.

· Experience in supporting Azure infrastructure-as-a-service (IaaS) and networking is preferred.

· Familiarity with Microsoft Business Central and Power BI is beneficial.

· Strong team player with a “can-do” attitude and passion for excellence

· Attention to detail.

· Strong analytical skills

· Strong communication skills

Founded in 1998, WPInnova, is a proudly owned and operated Canadian company with roots and expertise that dates back more than 35 years in the conversion and manufacturing of Industrial and Food Packaging – Film and Foil. Our company exports its products throughout Canada, United States, and Europe through a wide range of qualified distributors.

Our mission is to build and nurture an organization that is passionate about our products, and we offer the widest range and availability of product format, formulations, and expertise in our field. Our commitment is to develop innovative customer-driven superior packaging solutions that deliver measurable customer benefits through a focus on specialty film applications, research and development, and superior customer service.

Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Tuition reimbursement

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• IT Support: 2 years (required)

Language:

• English (required)

Work Location: Remote

Application deadline: 2024-11-29

Expected start date: 2024-12-09

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