Job Description

Joining Nortera means choosing opportunities to grow together!

As the North American leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food.

Nortera produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.

WHY CHOOSE NORTERA

• Competitive salary, annual bonus and vacation policy;
• Complete range of social benefits (telemedicine) and employee assistance program (EAP);
• Possibility of contributing to an RRSP with employer contribution;
• Participation in a volunteer day at the employer's expense;
• Reimbursement for tuition fees and physical activity;
• Environment that fosters learning and professional development;
• Opportunities to work on inspiring projects in a growing company!

The IT Technician will support and maintain in-house computer systems, desktops and peripherals in a Windows O/S environment for our Strathroy and Ingersoll locations.

This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and software while ensuring optimal performance and uptime for our end users.

THE ROLE:

• Work with end users to identify and deliver required PC and Windows services;
• Provide training and support to end users and staff on computer operation and other issues;
• Install, configure, test, maintain and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products;
• Receive and respond to requests regarding PC and/or hardware problems including hands-on fixes at the desktop level, installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications;
• Access software updates, drivers, knowledge bases and FAQ resources on the internet;
• Construct, install, and test customized configurations based on various platforms and operating systems. Support development and implementation of new computer projects and new hardware installations;
• Collaborate with LAN network administrators to ensure efficient operation of the company’s desktop computing environment;
• Potential to provide IT support after business hours for Ontario & Alberta;
• Primary work locations include Ingersoll & Strathroy Ontario. Flexible travel needs.

YOUR PROFILE:

• Post-secondary education in computer science or any of relevant education experience;
• Ideally 2 years of experience with hardware and network troubleshooting;
• Ability to read and understand technical manuals, procedural documentation and OEM guides;
• Exceptional interpersonal skills with a focus on rapport-building, listening, and conversational abilities;
• Self-motivated, dependable, reliable and customer driven;
• Highly analytical with excellent problem-solving abilities;
• Ability to work in a team-oriented, collaborative environment;
• Must be flexible to support business needs which includes weekends and other off shifts.

We’re looking for people like you!

Come grow with Nortera!

Although all job applications are considered, only successful applicants will be contacted. The use of masculine gender could have been used without discrimination and only for the purpose of lightening the text. We are an equal opportunity employer and encourage applications from a wide variety of candidates in order to staff a diverse workforce that is representative of the communities in which we operate.

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