Job Description

Ubisoft’s 18,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Job Description

The Local IT Technician will be based in Tokyo office and will act as the right hand of the Regional Manager for all Operational activities on the following scope: Tokyo and Taiwan.

The Local IT technician is responsible for the high quality and efficiency of the day-to-day operations supporting Ubisoft Employees and acts as an expert resource in areas of expertise.

He/She is also responsible for working closely with our Events Team to support the entire event based on these sites.

Responsibilities

The Local IT Technician will perform the following main and routine tasks:

• Offer on-site support and remote support to end users on hardware (workstation and printing) and standard software’s (Windows OS, office pack)
• Ensure Security team best practices application for workstation
• Build and install the new employees work environment
• Ensure proper meeting room configuration
• Interact with external vendors regarding repair of hardware
• Deliver one-on-one or group classroom technical training to employees
• Gather employee satisfaction through ticket survey
• Be proactive, identify and communicate potential improvement to its manager
• Ensure follow-up on issues and requests
• Manage inventory & Asset Management
• Manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.

In addition, he/she should also perform all the tasks related to support event and other business offices:

• Be customer liaison between Events team and IT team
• Work with Events Team on all things IT and Capture related
• Work with IT Vendors and Partners to implement solutions and improve processes
• Plan, track and manage the setup of each event (documentation, resources, timelines, shipping, responsibilities, etc.) Setup & Install IT Equipment (PC’s, Laptops, Network)
• Setup & Install Capture Equipment (Game, Video, Audio)
• Maintain Capture Process (Game, Face, Player Audio, Team Chat Audio)
• Work with Production Studios to obtain and test build capture
• Manage build installations (PC, Xbox, PlayStation, Switch, etc.)

Qualifications

Skills:

• Great sense of customer service
• Good listening and communication skills
• Good organizational skills
• Ability to make decisions quickly
• Ability to work autonomously
• Ability to work effectively in a fast-paced changing environment
• Great team spirit

Knowledge:

• Fluent Japanese skills (spoken and written)
• Intermediate English skills (spoken and written)
• Expertise in PC and laptop support and latest hardware news
• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of the Microsoft Office suite
• Good knowledge of printing materials
• Good knowledge of networking, cabling
• Knowledge of multimedia equipment is an asset

Training & Relevant Experience:

• College diploma in Information Technology, or equivalent experience.
• 2+ years of experience in technical support to end users.

Hybrid: We are committed to promoting a flexible working policy, as we value in-person interaction and collaboration. Our hybrid work model includes a minimum of 3 days a week in our Tokyo office and the remaining 2 days working from home.

Additional Information

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.

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