Job Description

Job Title: Junior IT Support Specialist

Location: Greater Toronto Area (GTA), Hamilton, Kitchener-Waterloo, London, Niagara Region, Guelph, Burlington, Oshawa/Durham Region, Windsor, Cambridge, St. Catharines (Hybrid/Remote)

Seniority Level: Entry level

Employment Type: Full-time

About TurboVets

TurboVets is a dynamic and innovative tech company dedicated to improving the lives of veterans through advanced technology solutions. We are committed to building a supportive and collaborative work environment where growth, innovation, and dedication are at the core of our mission.

We are seeking a motivated and detail-oriented Junior IT Support Specialist to join our growing team. This position is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and make an impact. You will work closely with experienced IT leadership to develop hands-on skills in cloud platforms, identity and access management, and core SaaS tools used across modern organizations.

Why Join Us?

• Hands-On Mentorship: Learn directly from experienced IT professionals and receive structured guidance.
• Professional Growth: Gain experience in cloud platforms, IT security, and SaaS administration.
• Impactful Work: Support the tech backbone of a fast-moving, mission-driven company.
• Collaborative Culture: Thrive in a supportive team environment where your contributions are valued.
• Comprehensive Benefits: Competitive salary, professional development support (courses, certifications), and company-issued gear or equipment stipend.

Key Responsibilities:

User & Device Support:

• Serve as the first point of contact for IT support requests within TurboVets, resolving issues efficiently and professionally.
• Assist with onboarding/offboarding, including provisioning laptops and configuring user access.
• Troubleshoot hardware, software, and connectivity issues, primarily in macOS environments.
• Provide support for both in-office and remote team members, ensuring consistent service delivery.

Identity and Access Management:

• Support the setup and maintenance of Single Sign-On (SSO) solutions using OKTA and 1Password.
• Learn and assist with managing IAM policies, user roles, and permissions within AWS and other SaaS tools.
• Help enforce secure authentication practices and maintain access logs.

SaaS & Cloud Administration:

• Assist in managing and optimizing Google Workspace (Gmail, Drive, Calendar, Admin Console).
• Support Dropbox Business administration, including group permissions and file-sharing policies.
• Contribute to maintaining AWS account hygiene, including IAM user roles, access keys, MFA enforcement, and conducting routine security audits.
• Support the management of SaaS subscriptions, ensuring proper license usage and compliance.

Security & Compliance:

• Assist in implementing and enforcing device management policies and security best practices.
• Monitor system logs for suspicious activity and escalate incidents as needed.
• Learn how to align IT operations with relevant compliance standards (e.g., SOC 2, ISO 27001), following internal guidelines.
• Conduct routine audits to ensure data integrity and secure user access.

Documentation & Continuous Improvement:

• Maintain comprehensive documentation of IT processes, including how-to guides and systems inventory.
• Regularly update troubleshooting procedures and internal IT resources.
• Identify areas for improvement in IT workflows and support the implementation of automation where appropriate.
• Collaborate with the IT team to create more efficient and scalable support systems.

What We’re Looking For:

Basic Qualifications:

• 0–2 years of experience in IT support, helpdesk, or related technical roles.
• Proficiency with Windows and macOS environments (with a focus on macOS).
• Familiarity with cloud services (e.g., Google Workspace, Dropbox, AWS).
• Strong problem-solving, analytical, and communication skills.
• Customer-focused mindset and the ability to remain calm under pressure.
• High attention to detail and willingness to learn through mentorship.
• Ability to manage multiple tasks efficiently in a dynamic environment.

Nice to Have (Not Required):

• Experience with AWS or other cloud infrastructure providers.
• Understanding of authentication protocols (SSO, SAML, OAuth).
• Experience with ticketing systems (Jira, Zendesk) and documentation tools (Confluence, Notion).
• Certifications: CompTIA A+, Google IT Support Professional Certificate, AWS Certified Cloud Practitioner.
• Prior experience working in a fast-paced tech environment or startup.

What You’ll Gain:

• Career Advancement: Exposure to modern IT challenges, preparing you for roles like Systems Admin, Security Engineer, or Cloud Ops Specialist.
• Skill Development: Hands-on training with cutting-edge tools and real-world IT problem-solving.
• Mentorship: Learn from experienced IT leaders who are invested in your professional growth.
• Supportive Team: Be part of a passionate, dedicated, and innovative team focused on making a difference.

How to Apply:

If you are passionate about technology, enjoy solving IT challenges, and are excited to grow within a fast-paced tech environment, we’d love to hear from you!

Please submit your resume and a brief cover letter detailing your interest in the role and how your skills align with the position.

TurboVets is committed to creating a diverse and inclusive workplace. We encourage applications from all backgrounds and experiences.

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