Knowledge and Data Support Analyst Job at BorderPass, Toronto, ON

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  • BorderPass
  • Toronto, ON

Job Description

Entry-Level Knowledge and Data Support Analyst

Location: Toronto

⏰ Full-time | Early Career Opportunity

Company: BorderPass

Are you a natural problem-solver with a passion for learning and helping others? Looking to kickstart your career in customer success, operations, or tech? BorderPass is hiring an Entry-Level Knowledge and Data Support Analyst to join our growing team.

In this role, you’ll collaborate with experienced team members to deliver top-tier customer support. You’ll gain hands-on experience with tools like Intercom, help build self-service resources, analyze support trends, and learn the inner workings of a fast-moving tech company.

What You’ll Learn & Do

  • Respond to customer inquiries with empathy and problem-solving skills
  • Create and maintain self-service content like FAQs and Help Center articles
  • Work with chatbot technology and help optimize automated support flows
  • Analyze support data to identify trends and improve customer experience
  • Collaborate with Product, Engineering, and Sales to support a seamless customer journey
  • Gain practical experience with support platforms like Intercom and knowledge base tools

What We’re Looking For

  • A strong desire to help people and solve problems
  • A quick learner eager to grow in customer success or operations
  • Clear, confident communicator with a positive, proactive attitude
  • Curiosity about how tech and data systems work behind the scenes
  • Comfortable navigating ambiguity and working in a startup environment
  • Bonus: Experience using customer service tools (e.g., Intercom, Zendesk) or writing support content — but not required

Why Join BorderPass

At BorderPass, we’re building the future of global mobility. You’ll be part of a supportive team that values your ideas and invests in your growth. We’re committed to mentoring early career talent — because today’s analysts are tomorrow’s leaders.

Start your journey with us. Grow your skills. Make an impact.

Apply now and let’s build something meaningful together.

Job Tags

Full time,

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